Job Description

We are seeking a highly skilled Salesforce Administrator to manage and optimize our Salesforce ecosystem, which includes Sales Cloud, Service Cloud, and Marketing Cloud. This role will ensure seamless integration with external data sources, including SQL Server and Snowflake, while maintaining best practices for data integrity, security, and scalability. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience supporting cross-functional business processes

Location : remote in the USA

• Salesforce Administration

  • Configure and maintain Salesforce orgs, including user management, profiles, roles, permission sets, and security settings.

  • Create and manage custom objects, fields, page layouts, record types, workflows, validation rules, and approval processes.

  • Develop and maintain reports and dashboards for Sales, Service, and Marketing teams.

  • Manage data imports, exports, and deduplication processes.

• Cloud Expertise

  • Sales Cloud: Support lead, opportunity, and pipeline management processes.

  • Service Cloud: Configure case management, knowledge base, and omni-channel routing.

  • Marketing Cloud: Manage campaigns, journeys, and audience segmentation; ensure proper integration with CRM data.

• Integration & Data Management

  • Design and maintain integrations between Salesforce and external systems (SQL Server and Snowflake).

  • Collaborate with BI and Data Engineering teams to ensure accurate data flow and synchronization.

  • Implement ETL processes and monitor data quality across platforms.

• System Optimization & Governance

  • Monitor system performance and proactively identify areas for improvement.

  • Ensure compliance with Salesforce best practices and company security policies.

  • Stay current on Salesforce releases and recommend new features to enhance business processes.

• Support & Training

  • Provide Tier 2 support for Salesforce-related issues.

  • Train end-users and create documentation for processes and best practices.

• Is known for their communication skills and collaboration skills.

• Stands out for their autonomy

• Demonstrates strong analytical and problem-solving abilities

• Is recognized for managing multiple priorities in a fast-paced environment.

• Has 5 to 10 years of experience as a Salesforce Administrator.

• Has hands-on experience with Sales Cloud, Service Cloud, and Marketing Cloud.

• Strong understanding of Salesforce security model and data architecture.

• Experience with SQL Server and Snowflake integrations.

• Experience with FlowBuilder.

• Proficiency in data management tools (Data Loader, ETL tools).

• Salesforce Administrator certification (ADM-201).

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position starts at 78 000.00 usd per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

Posting End Date

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.