Senior Production Support Engineer

Senior Production Support Engineer

About the Role:

The Senior Production Support Engineer at CNDT  role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes. 

Responsibilities:

• This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability 
• The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes 
• Troubleshoot, research, and resolve major defects and inconsistencies in system functions. 
• Respond quickly to system monitors alerts, escalations and outages. 
• Provide 24/7 on-call support on a rotating schedule. 
• Study software documentation to understand applications for maximum support. 
• Analyze statistics and incidents to develop availability improvement plans. 
• Collaborate with peers and vendors to design technical solutions for complex issues. 
• Focus on service restoration and reducing Mean Time to Restoration (MTTR). 
• Guide and direct other production support resources. 
• Maintain space requirements on servers. 
• Master the skill set required for supporting designated applications and systems. 
• Comprehend proprietary systems and updates. 
• Act as Subject Matter Expert (SME) for designated systems. 
• Communicate service disruptions to management and take initial damage control measures. 
• Perform routine maintenance on application servers and track system performance. 
• Identify opportunities for process improvements and act on them. 
• Provide outage and service restoration details for root cause analysis. 
• Deliver excellent service to Production Support clients and business partners. 
• Lead and coordinate teams during system/application outages. 
• Attend project meetings and provide input to project planning. 
• Adapt communication skills to positively impact application teams. 

Basic Qualifications for Consideration:

• 4-year college degree in Computer Science or related field. 
• 5+ years of experience in Java and product support. 
• Ability to perform in-depth code reviews. 
• Experience mentoring junior developers. 
• Experience with Spring Boot 2 or 3. 
• 5+ years working with Linux OS 
• 5+ years working with Oracle, MySQL, PL/SQL 
• 3+ years of monitoring and optimizing Linux OS/system hardware. 
• 5+ years of experience with scripting languages (shell, Perl, Python, Ruby). 
• Java 17 and up preferably. 

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

Tethered work: Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job).

Working For You 

Perks and rewards designed for you: 

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:  
 
Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support  
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $110,688 - $143,750