Senior Support Services Worker

Senior Support Services Workers in Children and Family Services perform a multitude of essential paraprofessional duties in support of child welfare programs in the Health and Human Services Department. Some of these duties include the coordination and supervision of visits between parents and children; parent/resource family education and support; transporting and/or coordinating the pickup and dropoff of children; composing notes detailing observations and familial interactions during parent-child visits; liaising with community partners and other providers; and other duties as assigned.   

There is currently one full-time regular Senior Support Service Worker vacancy.  

Our Highly Qualified Candidate

There is currently one position available. The primary role for the positions is as a Parent/Child Visitation Supervisor. The ideal candidate will have experience working with families and children, have knowledge of child development, and the impact that stress and trauma may have on children, parents, and other family members. The ideal candidate will also have strong interpersonal skills and the ability to work in a collaborative team environment. The ideal candidate must also have excellent verbal and written communication, as well as an ability to work across and in-between differing cultures. An ideal candidate will also be able to balance maintaining a schedule while also demonstrating the ability to be flexible.

QUALIFICATIONS

Knowledge of

• The ethnic, economic, and social factors affecting residents and special populations of the community or clients served by Health and Human Services programs.
• Terminology and practices of providing paraprofessional support in a medical office.
• Universal Precautions and clinical protocol as it applies to collecting, cataloging and processing laboratory specimens and preparing for transport.
• Basic medical terminology and case management concepts.
• Major community resources including social, employment, and health services.
• Ethnic, economic and social barriers which inhibit residents from seeking and receiving services and methods of overcoming or lowering service providing barriers.
• Acceptable household management and personal care standards such as basic nutrition, economical meal planning, money management and budgeting and personal health and hygiene standards, methods and practices.
• Normal health needs of infants, children, adolescents, adults, and aged persons.
• Signs and symptoms requiring medical assistance.
• Interviewing and information gathering techniques.
• Computer applications related to the work.
• Standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to

• Evaluate client needs through interviewing and observation.
• Perform a variety of sensitive and complex paraprofessional support work.
• Resolve conflicts between clients and providers.
• Recognize specific indications of need for various services and develop service delivery plans.
• Maintain accurate records and files.
• Perform and follow clinical protocols accurately.
• Make accurate complex arithmetic calculations.
• Prepare reports related to the work performed.
• Establish and maintain effective working relationships with co-workers, clients, children, representatives of the community served, employees of County departments and other agencies and the public.