Spanish-Bilingual Call Center Member Support Agent PT

Spanish-Bilingual Call Center Member Support Agent Part Time - This is a 100% Remote Position 

Job Type: Part Time Flex 25 hour contract - Work from home 
 

Join Our Virtual Team at Leading Edge Connections!

At Leading Edge Connections, LLC, we’re redefining what it means to deliver exceptional customer care. As a 100% virtual contact center outsourcing company, we’re built for the people — our clients, our customers, and our incredible remote team members.

We’re currently hiring Bilingual Phone Agents (Customer Support Representatives) to provide friendly, professional support for tech assistance, membership retention, and customer benefit inquiries.

What You’ll Do:

• Support customers by phone and email with a focus on resolving technical issues related to online portals.

• Explain membership benefits clearly and help customers understand the value of their plans to encourage continued enrollment (soft retention sales).

• Assist with account updates, benefit verifications, and portal navigation.

• Collaborate with your virtual teammates to ensure seamless customer experiences.

What We’re Looking For:

• Bilingual (English/Spanish) professionals with strong communication and problem-solving skills.

• Prior insurance, benefits, or policy experience highly preferred.

• Background in customer service or tech support (especially web portal troubleshooting) is a plus.

• A self-motivated team player who enjoys learning and helping others.

If you have an insurance background, love technology, and take pride in turning customer questions into lasting relationships, we want to hear from you! Join a team that values connection, flexibility, and genuine care — from wherever you call home.

Qualifications:

• 1-3 years call center chat experience preferred
• Must speak fluent Spanish and English
• Must reside in and be authorized to work in the US
• Technical experience strongly preferred, experience in Salesforce or Hubspot preferred
• Strong messaging communication skills, and active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great at taking inbound calls and speaking to customers
• Excellent grammar and reading abilities
• Previous work-from-home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement

· Must have a High School Diploma or equivalent

Hardware/Software Requirements

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores.

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.

  • Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.

  • These will be verified prior to system access.

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Accurately document all required information and details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Job Type: Part Time Flex 25 hour contract

Pay: $16 per hour 1099 contract

Benefits:

• Work from home

Experience level:

• 2 years

Weekly day range:

• Monday to Friday