State Administrative Manager 15
State of MichiganJob Description
The City Income Tax Bureau (CITB) within the Michigan Department of Treasury is looking for a dynamic, data-driven leader to oversee one of our most critical operations - Customer Contact and City Tax Processing.
This isn’t just a management role - it’s an opportunity to run a business within the business.
What You’ll Lead
You will oversee the day-to-day operations that directly impact taxpayer experience, operational performance, and city revenue, including:
- A high-volume customer contact center supporting taxpayers across Michigan cities
- End-to-end processing of city income tax returns, refunds, and adjustments
- A metrics-driven production environment, balancing speed, accuracy, and compliance
- A team of 30+ dedicated staff, including supervisors, analysts, and technicians
What Makes This Role Unique
This role sits at the intersection of:
- Customer experience ? ensuring taxpayers receive accurate, timely support
- Operational excellence ? managing production, inventory, and service levels
- Revenue impact ? supporting the processing and flow of tens of millions in city tax revenue
You’ll partner closely with Compliance, Collections, Accounting, IT, and leadership teams to drive strategy, improve processes, and strengthen outcomes for Michigan cities.
What You’ll Be Responsible For
- Leading daily operations to meet key performance metrics such as:
- Service levels (ASA, response times)
- Processing timeliness and accuracy
- Inventory and backlog management
- Driving continuous improvement through data, reporting, and process optimization
- Coaching and developing leaders and staff to build a high-performing, engaged team
- Aligning operations with broader strategic goals and system modernization efforts (MiMITS)
- Ensuring compliance with tax laws while delivering a strong taxpayer experience
Our Culture
At CITB, we are:
- Metrics-driven – We use data to guide decisions and measure success
- Collaborative – We partner across teams to solve problems and improve outcomes
- Service-focused – We take pride in supporting taxpayers and strengthening cities
- Growth-oriented – We invest in our people and encourage innovation
Our mission is simple:
Fair, efficient, and innovative tax administration that strengthens Michigan cities.Who We’re Looking For
We’re looking for a leader who:
- Thrives in a fast-paced, high-volume environment
- Is comfortable making decisions using data and performance metrics
- Can balance customer service, compliance, and operational demands
- Brings a positive, solutions-oriented mindset
- Has a passion for developing teams and driving results
- Isn’t afraid to get into the details when needed—whether to learn the work, support the team, or solve complex problems
Why Join Us
- Meaningful work that directly impacts local communities across Michigan
- A leadership role with real operational and strategic influence
- A team that values collaboration, innovation, and accountability
- A workplace that supports work/life balance while delivering results
If you’re ready to lead, innovate, and make an impact - we encourage you to apply.
Position Description
Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work!Required Education and Experience
Education
Possession of a bachelor's degree in any major.
Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.Alternate Education and Experience
Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.
Additional Requirements and Information
- Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.)
Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts.
Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/S/StateAdministrativeManager.pdf
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.