Student Support Adviser
Reference number: JR251534
Location: Remote
Working pattern:Full Time, 37.5 hours per week
Contract Type:Fixed Term Contract, ending February 2027
Number of roles:1
Salary:£26,228 per annum
We are looking for a Student Support Adviser to join our team.
Role Summary
The Student Support Team has a range of responsibilities, working closely with Academic colleagues and collaborating with multiple departments including Admissions, Finance and Quality and Enhancement in order to provide a high level of student support across an expanding portfolio of programmes.
The principal focus of a Student Support Adviser is to manage, monitor and support the progression of students throughout their learning journey, ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student retention, satisfaction and successful student outcomes.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/yd2nykn3
What you’ll bring to the role
An undergraduate degree
Experience of working in the education sector
Excellent interpersonal and communication skills, including diplomacy and tact
Evidence of the ability to manage a busy workload to tight deadlines
Excellent organisation and attention to detail
Evidence of initiative and problem-solving skills
Excellent IT skills with a desire to embrace new technology
A professional manner and an ability to handle sensitive information on occasion
A desire to work in a highly collaborative environment
A willingness to understand and adapt to new challenges
Desirable Requirements
A Postgraduate degree or equivalent qualification, or to be actively studying towards this
Experience of supporting students in a higher education environment
Experience of working in a customer service environment
Experience of working with external stakeholders, colleagues or partners
High level of personal motivation, resilience, diplomacy and tact.
What we do
Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.
Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Monday 15th December 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.