Support Triage Analyst

The Support Triage Analyst is responsible for analyzing all incoming systems tickets. They will have overall knowledge of how the system works to recreate issues, troubleshoot, and train end users that submit tickets.

Your Impact:

• Assist with systems security for assigned systems as directed by ITS management.
• Serve as a liaison between the development team and the business regarding ticket communications.
• Evaluate incoming tickets to understand issue, scope, impact, and urgency.
• Track and assign tickets according to capacity for each area, ensuring standards and processes are followed, and completing documentation as needed from ITS management.
• Facilitate status meetings to review progress and status of open tickets, escalating issues to ITS management when appropriate. 
• Assist developers with issues, concerns, and eliminating blockers to keep tickets moving along.
• Follow department incident procedures for major outages.

Successful Candidates Will Have:

• Bachelor’s degree in business management, computer science, or related field.
• 2+ years of related experience, including configuration or process analysis within various CRM and administrative systems.
• Experience with software development lifecycle methodology and models preferred (i.e., Waterfall, Agile).

• Strong problem-solving abilities using critical thinking that applies logic.
• Detail oriented with the capability to deliver a high level of accuracy.
• Demonstrated ability in all the following areas –
  •  learn technical and functionality concepts quickly with a high level of retention.
  • communicate technical, functionality concepts verbally and in writing.
  • organize and prioritize workload with multiple projects and deadlines.
  • work well under pressure in a fast-paced environment.
  • handle frequent and often unpredictable changes.  

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit one80.com.If you have any questions about this posting, please contact one80careers@one80.com.

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .