System Administrator, Toptracer Venue Support

The purpose of the Systems Administrator will provide premier end-user experience to all Toptracer technology support issues, teaming up with all areas of the business to appropriately record, investigate, escalate to vendor support, and ultimately resolve technical issues on behalf of our venues. This role is responsible for more complex technical issues and is expected to lead projects and mentor junior team members.

• ​​Provide application specific technical support related to the Toptracer technology at the venues.​ 

• Act as an escalation point for technical issues impacting our venue operations. 

• Set and pursue aggressive goals for multiple project initiatives simultaneously to provide ongoing system improvements. 

•​ Document solutions for knowledge base and provide ongoing training to junior level playmakers.​ 

5+ - Technical Support or equivalent support environment

5+ - Progressive experience in the IT field

3+ - Previous experience with Dell Wyse Management Suite, VMware Horizon and VDI

3+ - Basic knowledge of networking troubleshooting 

3+ Previous experience with Observe or equivalent monitoring tools 

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.