Technical Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of PlainID - The Identity Security Company. We are currently looking for a Technical Support Engineer in the United States.

This role offers the opportunity to be a key contributor in delivering exceptional technical support for enterprise-grade solutions in cloud-native environments. You will work closely with customers to resolve complex technical issues, while collaborating with cross-functional teams to drive product improvements. The ideal candidate thrives in fast-paced, innovative environments, demonstrating strong problem-solving skills, technical expertise, and ownership. This position allows you to influence both customer satisfaction and product development, while gaining exposure to modern technologies such as Kubernetes, Docker, and leading cloud platforms. You will be an essential bridge between clients and engineering teams, ensuring smooth deployments and ongoing operational excellence.

Accountabilities

• Take full ownership of customer-reported issues, managing the lifecycle from identification to resolution.
• Diagnose, troubleshoot, and reproduce complex technical issues across cloud-native environments.
• Assist customers with installations, upgrades, and configuration to ensure a seamless experience.
• Collaborate with R&D, Product, and QA teams to escalate and resolve challenging technical problems.
• Develop and maintain documentation, knowledge-base articles, and best practices to improve team efficiency and customer satisfaction.
• Proactively provide feedback and insights to influence product improvements and prevent future issues.
• Participate in on-call rotations, providing timely support for urgent customer needs.

• 5+ years of technical support experience with enterprise software and cloud services.
• Strong troubleshooting skills in complex environments, including Networking, Linux, SQL databases, and REST APIs.
• Hands-on experience with containerization technologies such as Kubernetes and Docker.
• Proficiency with major cloud platforms (AWS, GCP, Azure).
• Excellent communication skills in English, both written and verbal, with the ability to convey complex technical concepts clearly.
• Willingness to participate in on-call rotations, including occasional weekend or holiday support.
• Proactive problem-solving mindset, critical thinking, and the ability to work independently in a fast-paced, startup-like environment.

Preferred / Advantageous Skills:

• Experience in a startup or rapidly scaling tech environment.
• Hands-on scripting experience (Python, Bash).
• Familiarity with the Identity and Access Management (IAM) domain.

• Competitive annual salary range: $80,000 – $120,000 USD.
• Remote-friendly work environment with flexibility to support work-life balance.
• Health, dental, and vision benefits.
• Opportunities for professional growth and continuous learning.
• Exposure to cutting-edge cloud technologies and enterprise software solutions.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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