Trainer/Instructional Design

Work. Serve. Thrive. With the City of Durham
 Advance in your career while making a real difference in the community you serve.

Salary/Hiring Range: $66,703.00 -$85,061.00

Hours:  Monday -Friday    /   8:00 a.m. - 4:30 p.m.

The City of Durham’s Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more.  If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!
 
 Passionate about innovative and creative instructional design for videos and flyers content; Creates and conducts presentations/training virtually and in person; Proficient with Adobe Suite Pro, Canva or other design creation platform. Experience with collaboration and outreach with all levels of the organization to influence management about department specific training. Develops surveys or other types of assessments to track effectiveness of training; Devoted to providing data analysis and oversight of department and training data.

• Develops training content; administers training programs including program performance evaluation; performs quality control of reports that are distributed to customers; develops training performance measures; and ensures compliance with applicable regulations, policies, and procedures.
• Prepares, maintains, reviews, and/or processes training reports and other documents as assigned; updates and maintains training databases, online systems, and department webpages; research updates, compiles, analyzes, and/or reviews information as assigned.
• Researches, compiles, and analyzes information; prepares reports; manages programs and/or processes; consults with management and other staff; performs special projects; serves as a liaison to other City departments; develops performance measures; assisting with strategic planning.
• Collaborates with, and serves as a liaison to, City management and departments; attends meetings to provide consultation and professional assistance; coordinates public outreach. 

• Bachelor’s degree or equivalent in instructional design, education technology, business, public administration or directly related field.
• Two years of professional experience in training, instructional design and/or educational technology.

• Great interpersonal and communication skills
• An organized self-starter.
• Proven working experience in instructional design and with instructional technology
• Data analytics experience.
• Excellent knowledge of learning theories, instructional design models, lessons and curriculum planning skills.
• Solid knowledge of course development software and at least one Learning Management System.
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard.
• Ability to write effective copy, instructional text, audio scripts/video scripts.
• Association of Talent Development certifications.