V104 - Intake and Client Support Assistant
Job DuckFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
This role offers an opportunity to support a fast-paced tenant law practice by serving as the first point of contact for potential clients. As an Intake Specialist with Job Duck, you will guide callers through their initial experience, helping them feel understood while gathering essential details needed by the legal team.
Your work will directly impact the firm’s ability to identify viable cases and support individuals navigating stressful and complex situations. You will thrive in this position if you enjoy engaging with people, communicating clearly, and managing information with care and precision. Someone who remains calm under pressure, listens attentively, and confidently directs conversations will excel in this role.
• Salary Range:
1,150 USD to 1,220 USD
Responsibilities include, but are not limited to:
• Review and organize documents, statements, and other materials submitted by clients
• Manage the intake pipeline and ensure accurate recordkeeping
• Input and track information in Filevine and Lead Docket
• Communicate consistently with the team regarding new leads and case opportunities
• Send engagement letters and follow up as needed
• Maintain professionalism, empathy, and clarity in every conversation
• Answer all incoming phone calls and serve as the primary point of contact for prospective clients
• Conduct thorough intake calls to assess whether callers have a viable case
• Vet potential clients based on firm criteria and clearly document findings
Requirements:
• Empathetic communication
• Ability to confidently guide conversations
• Strong organizational skills
• Clear and professional verbal communication
• Comfortable learning the firm’s practice area and speaking about it
• Ability to manage multiple inquiries simultaneously
• Ability to politely redirect or interrupt when required
Work Shift:
9:00 AM - 6:00 PM [PST][PDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.