WorkSource Administrator: Pierce/JBLM

Our ideal candidate brings lived military experience and an unwavering commitment to mission success. They are deeply focused on developing leadership skills in front-line staff and supervisors. This leader expertly organizes and retains complex information across programs and partners, quickly connecting staff to the right resources and guidance necessary for superior community service.

If you are a community-minded leader who knows how to build and sustain a healthy, well-positioned workforce for current and future opportunities, and you are excited about leading diverse teams to deliver services to Washingtonians, we want to hear from you!  

As the WorkSource Pierce/JBLM Administrator, you will provide strategic leadership and operational oversight for the Pierce and JBLM WorkSource centers, ensuring effective management and delivery of Employment Security Department services across multiple locations. You will work closely with fellow Administrators, the Regional Director, and the Regional Operations Manager to meet operational goals, ensure compliance with local, state, and federal policies, manage fiscal and budgetary resources, and direct inclusive performance and staff development.

About the Workforce Services Division:

WorkSource Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). EC administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

You will represent ESD in the community and across the workforce system, cultivating partnerships with federal, state, and local stakeholders (including the Department of Labor, Local Workforce Development Boards, Workforce Training & Education Coordinating Board, DSHS, Veterans Affairs, DCYF, and military leadership at JBLM). You will champion integrated, equitable, trauma-informed, and human-centered service delivery; support service members, veterans, military spouses, and families through transition and employment services; and lead innovation, resource coordination, and continuous improvement to strengthen local workforce outcomes.

Some of what you will do:

• Lead local efforts to expand services available to the community with a focus on getting more people into meaningful careers and closing employer- and industry-identified skill gaps.
• Facilitate operational direction and priorities for service delivery in direct collaboration with local workforce areas.
• Maintain effective, integrated approach to leading one-stop system efforts to meet and exceed performance requirements.
• Develop and maintain effective partnerships throughout all areas of the system to include community members and partners in government, business, economic development, labor, community-based organizations.
• Establish and maintain methods to gather and apply community insights for ongoing process improvement utilizing human-centered approaches to co-create resources and initiatives that meet community need.
• Lead local efforts to expand services available to the community with a focus on getting more people into meaningful careers and closing employer- and industry-identified skill gaps.
• Manage agreements to support optimum human-centered operations while supporting healthy and stream-lined agency infrastructure, to include the data sharing agreements, memorandums of understanding (MOUs), and resource sharing agreements (RSAs), as well as local contracts and other funding agreements.

To request a detailed position description, click here.

The incumbent is a visionary, strategic, and human-centered leader. They appreciate and encourage the unique gift that a diverse workforce inherently provides, and they are skilled in fostering belonging in organizations and communities. They regularly lead in inspirational and encouraging ways that foster space for the community (colleagues, partners, and customers) to showcase their brilliance through innovative thinking, creative problem- solving, and co-created solution building. They specialize in leading with a human-centered approach, and they model the trust, open & honest communication, respect, recognition, commitment, and trust that it takes to lead with radical love. 

Required Education, Experience, and Competencies: 

Required experience includes: 

• Demonstrated success in human resource management, with experience working within the framework of a Collective Bargaining Agreement. 

• Proven expertise in overseeing large, grant-funded budgets in compliance with state and federal fiscal policies and procedures. 

• Experience leading or supervising teams within a diverse, multi-disciplinary, and customer-centered service delivery setting. 

• Demonstrated success in coaching and mentoring entry- and mid-level leaders, promoting clarity of direction, a collaborative team environment, and a strong commitment to equity, diversity, inclusion, and belonging. 

• Strong problem-solving abilities in complex, fast-paced environments involving multiple stakeholders. 

• Proven capacity to build and maintain meaningful relationships with community members, colleagues, partners, and stakeholders. 

• Skilled in communicating effectively and efficiently across teams and systems using a variety of communication platforms and tools. 

• Experience assessing team capacity and performance to ensure alignment with program objectives and support sustainable, high-quality service delivery.

• Minimum of four years of lived active-duty military experience with in-depth knowledge of military installation operations and higher headquarters structures, including direct experience navigating and collaborating within these environments. Demonstrated expertise partnering with military organizations, utilizing effective strategic-level communication and coordination toward an objective.

Preferred/Desired Education, Experience, and Competencies:

• The WorkSource Pierce/JBLM Administrator is a visionary, strategic, and human-centered leader who values the unique strengths of a diverse workforce and fosters a culture of belonging across organizations and communities. They lead with inspiration and encouragement, creating space for colleagues, partners, and customers to contribute through innovative thinking, creative problem-solving, and collaborative solutions. Their leadership is grounded in trust, open communication, respect, recognition, and a deep commitment to people. 

• Comprehensive understanding of the public workforce system, including the Workforce Innovation and Opportunity Act (WIOA) and the roles of agencies, boards, and committees involved in statewide service delivery. 

• Experience serving on state or national committees and/or boards, contributing to governance, policy development, and oversight of effective program operations. 

• Bachelor’s degree in public administration, business administration, communications, operations strategy, organizational development or closely related field.

Leadership Competencies:

Accountability: Accepts personal responsibility for work and actions.

Communication Effectiveness: Effectively convey ideas and information.

Creativity: Develop innovative ideas and creative solutions to all types of workplace challenges.

Critical Thinking: Use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information.

Customer Service: Commit to provide value-added services to external and internal customers.

Conflict Management: Effectively work with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.

Continuous Learning: Demonstrate an ongoing commitment to learning and self-improvement.

Decisiveness: Make timely logical decisions.

Financial Management: Responsibly and accurately handle the public's money when committing fiscal resources and processing financial transactions.

Inclusiveness: Actively contribute to a working environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.

Influence: Produce positive action or results through modeling, discussion, conference, clarity and consensus.

Interpersonal abilities: The ability to relate to your coworkers, mitigate conflict, and inspire others to participate.

Leveraging diversity: Effectively foster a diverse workforce.

Organizational and political awareness: Use knowledge and understanding of the organization and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals.

People management: Effectively manage staff resources in a consistent and equitable manner.

Strategic thinking: Find, target and develop opportunities to create value and challenge assumptions.

Vision: Create a compelling future that directs, aligns and inspires actions.

Additional Requirement of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. 

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

 Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
 
The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
 

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.