Account Manager & Customer Support Specialist

Position : Account Manager & Customer Support Specialist

Work Hours (Client) : 8am - 4pm PST Mon - Fri 

Pay Range : $2000 - $2200 USD/month (varies based on skill set and experience level)

Location of Search : South Africa

Work Location : REMOTE

Company/Client Overview:

We are a Micro Private Equity fund focused on acquiring, accelerating, and selling SaaS businesses.

We’re looking for a proactive, tech-fluent, and personable Account Manager & Customer Support Specialist to join our team remotely

Duties and Responsibilities:

• Customer Support & Ticket Handling: Respond quickly and thoughtfully to support tickets via email, chat, and phone. We value helpfulness and speed over bureaucracy.
• Onboarding & Admin Work: Help new customers get set up, configure routing, test lead integrations, and manage basic account changes.
• Light Technical Troubleshooting: Comfortably navigate simple technical issues—copy/paste API keys, test webhooks, tweak lead routing settings, and escalate issues when needed.
• Customer Demos: Lead live product walkthroughs for potential customers.
• Retention & Engagement: Proactively check in with accounts that show drop-off in usage or engagement. No pressure sales—just keep customers happy and active.

Minimum Requirements:

Language requirement: Excellent Near Native English Communication Skills

Experience: 2+ years of related experience 

Industry: Tech industry. Preferably in SaaS 

• Near-native English fluency (written and spoken)
• 2+ years work experience in customer support, onboarding, or success role in tech industry, preferably in SaaS (highly desirable but not required)
• Strong written and verbal communication skills
• Must be comfortable being client facing
• Tech-savvy mindset—you don’t need to code, but should enjoy problem-solving with
• tools and systems 
• Self-starter who thrives in a fast-moving, remote environment
• Experience with support tools like Zendesk, Intercom, or HubSpot is a plus
• Comfortable with using and learning new tools and technologies is required
• Highly responsive and reliable

Bonus Points:

• Basic understanding of APIs, JSON, or troubleshooting technical integrations
• Experience with Stripe, HubSpot, or Zapier
• Prior exposure to messaging platforms (e.g., Twilio, WhatsApp Business API)

Why Join Us?

• 100% remote—work from anywhere
• Tight-knit team with a supportive culture
• Opportunity to grow your role as we scale
• Direct impact on customer happiness and retention

REQUIREMENT:

• Record a 1–2 minute video intro – we’re listening for warmth, clarity, and professionalism