Administrator, National Operations Process

Are you passionate about streamlining operations and driving process excellence?

Join Esquire as a Administrator, National Operations Process, where you’ll support day-to-day operations, document enhancements, and ensure seamless processes across our national operations teams. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving complex operational challenges.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and exceptional client experiences. Our people are our greatest asset, and we believe in fostering an environment where employees can learn, lead, and grow. As part of our operations team, you’ll play a critical role in supporting IT initiatives, process enhancements, and cross-functional collaboration.

About the Role

The Administrator, National Operations Process documents enhancements, resolves operational issues, and provides day-to-day process administration across multiple business units. You’ll support IT initiatives, including NetSuite enhancements, assist with onboarding, gather employee feedback, and ensure consistency and quality across operational workflows. This role requires collaboration, attention to detail, and a commitment to driving efficiency and process improvement.

Key Responsibilities

• Document operational enhancements, issues, and problems, and communicate solutions to National Operations leadership.
• Deliver day-to-day operations support and process administration across multiple business units.
• Coordinate with business units to capture best practices and convert them into national policies, procedures, and programs.
• Maintain, update, and manage organizational web applications supporting all documentation.
• Provide accurate reporting of key performance indicators to ensure excellent service levels for clients.
• Collect employee feedback via surveys, quarterly meetings, and engagement platforms.
• Support field operations administrative tasks to ensure data integrity and completeness.
• Assist with new-hire onboarding coordination.
• Perform other duties as assigned.

What You’ll Need

• Education: High school diploma or equivalent required.
• Experience: 3+ years of multi-level management experience; 1+ year of project management experience; demonstrated ability to identify, analyze, create, document, and execute policies and procedures.
• Skills: Excellent verbal and written communication, strong interpersonal skills, and effective problem-solving abilities.
• Technical: Familiarity with NetSuite and web-based organizational tools; ability to document and manage workflows and enhancements.
• Attributes: Detail-oriented, able to plan work effectively, manage multiple priorities, and work independently in a fast-paced environment.

What Success Looks Like

• Accurate and timely documentation of enhancements, issues, and process improvements.
• Efficient delivery of day-to-day operational support and process administration.
• Completion of assigned projects within prescribed timeframes.
• Consistent collaboration with business units to support operational efficiency.

Work Environment

This role is a remote position. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

💬 Don’t meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don’t match every qualification, we still encourage you to apply—you may be exactly who we’re looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.