After Hours Phone Support Specialist (WFH Flexible)

Home Helpers Home Care

Home Helpers Home Care is seeking a reliable and compassionate After-Hours Phone Support Specialist to join our team immediately! If you thrive under pressure, enjoy helping others, and want to make a meaningful impact, this may be the perfect opportunity for you.

Position Overview

This role provides after-hours coverage for phone calls, urgent situations, and caregiver/client support. You’ll serve as the first point of contact during evenings and weekends, ensuring our clients receive the care and attention they need 24/7.

This position can be fast-paced during peak hours, requiring strong multitasking and problem-solving skills.

Schedule:

• Weekdays: 5:00 PM – 10:00 PM
• Weekends:
• 7:00 AM – 3:00 PM or
• 2:00 PM – 10:00 PM (assigned based on company needs)

This role has the potential to transition to work-from-home after successful completion of in-office training.

Training also includes client care instruction to help you better understand caregiving tasks and effectively support those you’ll be assisting over the phone.

Why You’ll Love Working With Us

• Make a meaningful difference during critical hours
• Paid training, including client care insights
• Potential to work from home after training
• Competitive pay
• Free virtual health insurance after 90 days
• Career growth and advancement opportunities
• Dental insurance and retirement benefits
• Direct deposit with same-day pay available
• Appreciation and recognition from a supportive team

Key Responsibilities

• Answer incoming after-hours calls from clients and caregivers
• Triage urgent requests and handle emergencies calmly and efficiently
• Document all interactions accurately following company protocols
• Assist with shift changes, cancellations, and scheduling issues
• Notify on-call management when needed
• Provide compassionate support and solutions over the phone
• Represent Home Helpers with professionalism, empathy, and reliability

What Helps You Succeed in This Role

• Strong communication and problem-solving skills
• Ability to remain calm during emergencies or fast-paced periods
• Excellent time management and organizational abilities
• Ability to work independently with minimal supervision
• Customer service, healthcare, or caregiving experience is a plus
• Quiet, professional home workspace (for when remote work begins)
• Reliable phone and internet service

Requirements

• Must be at least 18 years old
• Reliable internet and phone service
• Ability to pass a 40-year background check and drug screening (APS and CPS reviewed)
• Dependable attendance and professionalism

If you’re a calm, compassionate communicator who thrives in dynamic environments and wants to support clients and caregivers after hours, we’d love to hear from you.

Apply today to join Home Helpers Home Care and help provide peace of mind—day or night.

Work schedule

• Monday to Friday
• Weekend availability
• On call
• Night shift
• Other

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Paid training
• Other