Associate Sales Support Specialist

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, passionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets consultation and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.

What will this person do?

• Assist the broader Sales Excellence team and outside sales professionals
• Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
• Perform conflicts checks
• Assist sales with submitting quotes within internal system
• Coordinate assignments for project managers
• Liaise with the forensics team and submit tickets within internal system
• Prepare litigation profiles for sales
• Assist with billing inquiries/issues
• Prepare and submit simple cost estimates for clients
• Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
• Create and ensure proper setup of new projects within internal systems
• Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
• Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
• Perform other related duties as assigned

Bring your passion and together we will shine. It would also be great if you had the following:

• BA or BS degree required
• Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
• Experience supporting a sales team is a plus but certainly not required
• Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required
• Strong written communication skills
• Strong verbal communications skills to clearly and succinctly address client needs
• Strong organizational skills
• Strong attention to detail including the ability to thoroughly quality check work product
• Ability to build trusted and lasting relationships with both external and internal customers and peers
• Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
• Demonstrate a consistently high activity level and be extremely self-motivated
• Ability to work independently as well as with a team
• Demonstrate a commitment to exceptional customer service

Work Environment and Physical Demands

• Duties are performed in a virtual office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
• Duties may require the ability to travel via automobile or airplane. Approximately 5% of the time will be spent traveling.

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.