Caregiver Support Program Lead Supervisor

Youthnet is a nonprofit agency committed to serving children, youth, and families in Western Washington. Our programs focus on supporting youth and families involved with, or at-risk of involvement in, our state foster care system. We are working together to create opportunities for healing from the past and promoting hope for the future. Youthnet is proud to serve children, youth, and families in 14 counties across Washington State.

As our organization continues to grow, we are currently seeking an experienced and mission-driven Lead Caregiver Support Supervisor to join our team. This is a hybrid role through our satellite offices in Everett and Mount Vernon, Washington. The Lead Caregiver Support Supervisor is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet’s Caregiver Support Program.

The Lead Supervisor will be expected to take on a leadership role in helping build our growing Caregiver Support program. With the guidance of the Caregiver Support Program Manager, they will develop and implement the Caregiver Support Program in the Northwest (Whatcom, Island, San Juan and Skagit counties) and the Snohomish county service areas; and provide community outreach. This is an exciting opportunity to lead and mentor a growing team while contributing both strategic insight and hands-on expertise in our Caregiver Support Program. 

What You Will Do

Staff Supervision/Management:

• At the direction of the CS Program Manager, recruit, mentor, and develop Caregiver Support staff to build an effective program based on respect, cooperation, and competency; set clear goals and hold team members accountable.
• Provide positive leadership and team building which embraces Youthnet’s mission, vision, and values. Foster a culture of inclusion, professional growth and continuous improvement.
• Provide hands-on support as needed while building team capacity for the future.
• Supervise up to six (6) full-time equivalent staff including Placement Support Managers, Behavioral Case Aide Supervisor, and Supervisors as the team grows
• Ensure staff receive supervision on a hundred (100) percent of direct service staff’s cases each month.
• Ensure all Placement Support Managers and Behavioral Case Aides receive regular practice supervision on a schedule described in an individualized supervision plan.

Direct Service (as program is building):

• Provide and supervise Caregiver Support Services to a caseload as assigned to support the thoughtful growth of the Caregiver Support Program in Northwest and Snohomish regions.
• Provide individualized case support and coordination of services
• Development of the Caregiver Support Plans
• Delivery of Caregiver Support Services and appropriate documentation
• Liaise with caregivers, parents, DCYF caseworkers, school staff, probation officers, therapists, and all other persons necessary for effective treatment.
• Carry emergency on-call cell phone as established by agency protocol.
  
  

Operational Management:

• Budgeting
  • Support the Caregiver Support Program Manager in projecting, developing, and monitoring revenue and expense budgets for the program
  • Review, allocate, and approve program-related expenses
• Reporting
  • As directed by the Caregiver Support Program Manager, ensure programmatic reporting is aligned with Agency vision, mission, and strategic plan
  • Work with internal and external partners to ensure Youthnet is meeting all monitoring, reporting, and contract requirements for Caregiver Support programming. This includes guiding internal and external audits to ensure regulatory compliance regarding service delivery
  • Ensure appropriate data collection and reporting to evaluate program impact and efficacy given contract constraints and the established programmatic goals
  • Keep Youthnet staff and key personnel up to date as to program outcomes and performance
• Program Development/Refinement
  • Support the implementation and iteration of protocols, procedures, and program structure that are consistent with Caregiver Support contracts and best practice models for effective program implementation
  • Collaborate with Youthnet’s leadership team to advance program impact and Youthnet’s overall mission and vision
  • Collaborate with Youthnet’s other Directors and Program Managers to ensure cross-program alignment

What We Offer

Youthnet offers a professional and fun work environment where employees are valued and supported. Benefits include:

• Salary range of $31-34/hour
• Company sponsored Medical, Dental, Vision, and EAP plans for employees and dependents.
• Paid Time Off starting at 27 days per year and 11 paid holidays.
• 403b retirement plan + match
• Career development opportunities

Youthnet provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

What You Will Bring

Education and Experience:

• A Master's degree in social services or a closely related field with 2+ years of clinical experience providing trauma-informed care; 2+ years experience in foster care, child welfare, or social services;
  • OR
• A Bachelor's degree in social services or closely related field with 3+ years of clinical experience providing trauma-informed care; 3+ years experience in foster care, child welfare, or social services;
  • OR
• Five (5) years full-time of documented experience supervising individuals in social services AND working with children or youth in one or a combination of the following settings:
  • State-licensed in-home or facility-based daycare, or professional nanny;
  • School setting or early learning center;
  • Mental Health Hospital;
  • Juvenile Rehabilitation facility, detention center, law enforcement, or corrections;
  • A child placing agency, residential care program, or as a licensed foster parent;
  • Conducting supervised visits; or
  • Working as staff directly with children or families in a community service organization.
• Previous experience supervising a team of direct service providers in a social services setting is a plus.

Knowledge, skills, trainings, and abilities:

• Demonstrated ability to lead with initiative, discretion, maturity, flexibility, and independent judgment
• Training, experience knowledge, and demonstrated skills in each area they will be supervising;
• Strong clinical skills and experience providing clinical consultation, and the understanding needed to effectively manage cases;
• The ability to monitor staff development and training;
• Complete all preservice and annual training in accordance with contract and best practice;
• Willingness to attend agency-sponsored trainings and events;
• Ability to access community resources to support families;
• Demonstrated awareness and appreciation of various cultural backgrounds;
• Ability to work flexible hours;
• Outstanding verbal and written communication skills, including documentation of and the ability to lead group meetings
• Ability to utilize google suite, microsoft office tools, and other assigned database systems (such as HRIS, case management software, and more);
• Self-directed, ability to work with minimum supervision and support;
• Ability to pass a Washington State criminal check;
• Valid Washington State driver’s license and proof of insurance.
• Ability to work onsite and in person at a Youthnet office, home visits for clients, and other in-person appointments
• Ability to work remotely and have personal and confidential space for remote work
• Strong decision-making skills, including critical thinking, and demonstrated ability to think globally
• Successful experience in program development and implementation preferred