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Job Description:

Job Summary

The Case Administration Manager provides specialized services, ensuring customer satisfaction, and managing project deadlines. This role requires strong organizational abilities, attention to detail, and a flexible mindset to support project operations.

Essential Job Responsibilities

• Provide specialized services and manage project tasks.
• Ensure customer satisfaction and handle customer inquiries.
• Manage deadlines and prioritize tasks.
• Maintain high accuracy in all project tasks.
• Collaborate with other team members to improve project processes

Qualifications & Requirements:

Education:

Bachelor's degree in business, Law, or a related field.

Experience:

6-8 years of experience in case administration or a related role.

Skills:

• Accountability

• Analytical Thinking

• Case Management

• Coaching

• Customer Relationship Management (CRM)

• Deadline Management

• Delegation Management

• Detail-Oriented

• Documentations

• Legal Research

• Oral Communications

• Outstanding Organizational Abilities

• Prioritization

• Professional Etiquette

• Supervisory Management

• Time Management

Certifications:

• Required: None

• Preferred: Certified Case Manager (CCM), Supervisory Management Certification, Project Management Professional (PMP)

Physical Requirements:

Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

The Compensation range for this role is 70,000 - 115,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer. 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.