Job Description:
The Client Access Administrator is responsible for managing and overseeing Jorie employee’s access to Client’s Payor portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. This role ensures that client access is secure, compliant with relevant regulations, and aligned with the service agreements.
Key Responsibilities:
- Manage Jorie Employee’s Access Credentials: Create, issue, and revoke access credentials for client payer portals, EMRs and other software applications as necessary.
- Access Oversight: Monitor and regulate how employees access services to ensure compliance with security policies.
- Support and Training: Serve as the primary contact for clients and Jorie Employees regarding access issues or questions. Provide training and support on how to use access systems and healthcare-related portals, ensuring clients and Jorie Employees are proficient in utilizing these platforms effectively.
- Audit and Compliance: Regularly audit Jorie’s access and activities to Client payor portals, EMRs and other software applications to ensure compliance with data protection regulations and internal policies.
- Troubleshooting: Identify and resolve issues related to access, including technical difficulties.
- Documentation: Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting purposes.
- Collaboration: Work closely with IT, security, healthcare compliance teams, and customer service departments to ensure a seamless and secure client experience.
Required Skills and Qualifications:
- 3+ years’ experience in healthcare access administration required.
- Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
- Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
- Excellent problem-solving and analytical skills.
- Detail-oriented with a focus on accuracy and efficiency while multi-taking.
- Effective communication and interpersonal skills.
- Ability to handle sensitive information with integrity and confidentiality.