Client Growth Manager

About the role:

The Client Growth Manager leads Quavo’s Account Management team, driving client retention, growth, and exceptional partnership through strategic leadership and hands-on portfolio management. You’ll develop a high-performing team grounded in Quavo’s values — Accountable, Passionate, Deliberate, Authentic, and Innovative — while strengthening client relationships and operational excellence.

This is a remote, full-time role offering competitive base salary, bonus, and commission. Travel (25–30%) is required.

Responsibilities include:

Leadership & Team Development

• Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity.
• Set clear expectations, metrics, and deliberate performance standards.
• Provide ongoing coaching, structured evaluation, and candid, caring feedback.
• Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them.
• Align team priorities with organizational goals through clear, consistent communication

Client Relationships & Performance

• Own executive relationships for strategic or high-growth accounts.
• Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions.
• Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets.
• Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization.
• Identify at-risk clients early and lead deliberate recovery plans.
• Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio.

Cross-Functional & Strategic Collaboration

• Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience.
• Translate client insights into innovative improvements across product and process areas.
• Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability.

Operational Excellence

• Implement and continuously refine scalable AM processes, playbooks, and reporting standards.
• Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.
• Support strategic planning and business reviews by bringing a deliberate, analytical, and solutions-focused approach.

Required Qualifications:

• 5+ years client-facing experience in SaaS, fintech, or financial services.
• 1–2 years leading or mentoring AMs, CSMs, or similar roles.
• Proven success driving retention, growth, and satisfaction in enterprise environments.
• Strong leadership, communication, and negotiation skills with evidence of authentic relationship-building.
• Comfortable operating with accountability, managing escalations, and influencing senior executives.
• Ability to travel 25–30%.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience building or optimizing AM frameworks in a growth-stage SaaS company.
• Experience in fraud, disputes, or financial compliance.
• Demonstrated ability to turn clients into advocates through passionate, innovative partnership.