Customer Service Administration Assistant for a Healthcare Company in Australia (Home Based Full Time)

• Answer and manage approximately 6 incoming phone calls per day, providing friendly, professional, and empathetic customer service.

• Assist clients with appointment bookings, cancellations, and rescheduling.

• Manage incoming referrals from doctors and healthcare providers.

• Welcome new clients, collect relevant information, and assist with arranging appointments.

• Respond confidently to general client enquiries and refer complex or clinical questions to the appropriate physiotherapist.

• Maintain and update client records within the practice management system.

• Assist with scheduling and coordinating appointments for the mobile physiotherapy team.

• Communicate appointment changes and important information to the relevant physiotherapists.

• Follow established standard operating procedures for routine administrative tasks.

• Complete general back-end administration accurately and efficiently.

• Assist with general administrative and ad hoc tasks as required.