Customer Support (UK)

The Role

We’re hiring Customer Support Operators to deliver high-quality, real-time support to our players via live chat and email. You’ll handle a wide variety of queries, from betting questions to account support and technical issues, while ensuring customers feel heard, understood, and supported. 

This is an entry-level role with genuine scope to grow as our team expands. This is a full time permanent role, broken down into a 4 day rotational working week between the hours of 11:00-22:00, Monday to Sunday.

What You’ll Be Doing

• Owning customer conversations across live chat and email, resolving issues efficiently and professionally, and building strong relationships with customers at all levels
• Delivering industry leading customer service
• Investigating customer feedback and raising opportunities for improvement to relevant business teams
• Supporting our commitment to responsible gambling by recognising potential signs of harm, following safer gambling procedures, and helping ensure a safe and fair experience for all players
• Acting as the voice of the customer by sharing feedback and trends with the wider team and collaborating cross-functionally with colleagues to support the resolution process
• Working effectively in a fast-paced, real-time environment where priorities can shift quickly

What We’re Looking For

Essential:

• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills
• Strong problem-solving skills
• High level of attention to detail
• Ability to stay calm, empathetic & professional when handling customer concerns
• Confidence working independently in a remote environment
• Reliable home working setup and stable internet connection
• Availability to work evenings and weekends
• Betting industry experience and/or a genuine passion for Sport & Racing

Nice to Have:

• 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
• Experience using tools like Zendesk, Jira, or Confluence
• A passion for racing and sport

Why Join Picklebet?

You’ll be joining a top 10 Australian betting brand that’s making serious waves internationally in a genuine first-in opportunity to help scale our new UK team from the ground up. You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.

We work remotely by design, bringing the team together for quarterly catch ups to connect, collaborate and celebrate wins, but what really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, back each other, and genuinely care about doing great work.