Director of School Supports

Title: Director of School Supports

Position Description

We’re seeking a motivated and mission-aligned Inside Sales Representative to join our high-performing sales team. In this role, you’ll be responsible for identifying and closing new business, expanding existing school and district partnerships, and helping more educators access CharacterStrong’s powerful PreK–12 solutions. As a quota-carrying member of the Inside Sales team, you’ll work closely with our BDR/SDR team for pipeline support and collaborate across Marketing, Customer Success, and Product to deliver a world-class sales experience to schools and districts nationwide.

CharacterStrong’s Background & Mission 

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There’s currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.

At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.

CharacterStrong’s Company Values & Norms

• We Produce Excellence - Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
• We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and proactively closing identified gaps.
• We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
• We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Director of School Supports Responsibilities 

• Own the full sales cycle from discovery to close for inbound and outbound opportunities
• Qualify leads, run discovery calls, build customized proposals, and present tailored demos
• Drive new business by converting school and district prospects into paying partners
• Expand existing customer relationships by identifying opportunities for additional products or licenses
• Collaborate with BDRs/SDRs to ensure healthy, high-quality pipeline flow
• Manage and update opportunities, activities, and notes consistently in CRM (HubSpot)
• Hit or exceed monthly and quarterly quotas tied to revenue, activity, and pipeline coverage
• Partner with the Sales Manager for coaching, pipeline reviews, and deal strategy
• Facilitate in-person and virtual professional learning for schools utilizing the secondary and elementary curricula and solutions.
• Own pipeline health and accuracy — meet pipeline management expectations, keep proper pipeline hygiene, and ensure all opportunities are properly worked and updated in CRM.
• Work with an assigned Regional Team to strategize each month on which districts to focus on and provide support by reaching out and following up to bring CharacterStrong’s solutions and training resources to districts and/or schools in the region. 
• Lead and develop committee demonstrations for schools/districts showcasing CharacterStrong curriculum and various products.
• Present at local, regional, or national level conferences when needed. 
• Represent CharacterStrong at various conferences at our vendor booths.

• Identify and recruit key educational leaders for future opportunities to include, but not limited to, conferences, trainings, and podcasts hosted by CharacterStrong.

Other Duties

• Performs other duties as assigned. 

Required Qualifications 

• Preferred 3+ years working in sales, edTech, or other related field
• Preferred Bachelor’s degree or equivalent work experience in education and/or sales
• Inside sales or full-cycle sales experience (EdTech or SaaS preferred)
• Track record of meeting or exceeding quota in a sales role
• Strong consultative selling skills and the ability to tailor messaging to diverse stakeholders
• Experience managing a CRM (HubSpot preferred) and using dashboards to drive your sales process
• Passion for education and belief in the power of social-emotional learning
• Preferred knowledge of the CharacterStrong curriculum
• Preferred experience presenting at a district, state, or national level
• Thrives in an upbeat, fast-paced environment. 
• Produces timely, quality results and consistently asks the question, “How can I make this 1% better?” 
• Takes initiative to drive work forward, demonstrates responsibility when things do not go according to plan, and is proactive in closing identified gaps. 
• Exercises inclusion, care, and empathy with others, balances honesty with compassion, and cultivates the well-being of self and others. 

Knowledge, Skills, & Abilities

• Demonstrates attention to detail
• Knowledge and ability to apply effective leadership practices
• Ability to manage change
• Demonstrates a self-driven work ethic
• Efficient and organized
• Practices integrity with commitments
• Shows organization and excellence with time management
• Demonstrates effective communication skills
• Knowledge of professional written and verbal communication skills with the ability to facilitate compelling, polished sales presentations for targeted K-12 decision makers 
• Demonstrates strong relationship-building skills 
• Demonstrates strong attention to detail skills 
• Ability to practice kindness
• Ability to take full ownership
• Ability to solve problems effectively
• Demonstrates dynamic presentation skills
• Knowledge of CRMs, Google Suite applications and other business apps like Slack, Zoom, Notion, InfusionSoft, Quickbooks, Dropbox, and Social Media, including (Instagram, Twitter, and Facebook)

Salary & Benefits 

• Starting Salary range $75,000 to $95,000 based on experience. 
• Sales Team Bonus opportunity each quarter for hitting the goal
• New laptop computer and other needed equipment
• Annual Individual Budget for Professional Development of $1,000
• 401k Savings Plan with employer contribution 

• Medical, Dental, & Vision Insurance
• Life, AD&D, and Disability Insurance
• Employee Assistance Program, Mental Health Support, and Well-Being Programs
• 3 weeks Company-Paid Parental Leave (after 6 months of active employment)
• Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays