E-commerce Marketplace Account Support Specialist | USD1,800 monthly | Full time and Remote

About the Role:

Our client is a well-established home improvement business with a strong presence on Amazon and an expanding footprint across Walmart, Lowe’s, Home Depot, and Shopify. They pride themselves on delivering high-quality products and exceptional customer experiences.

As they continue to grow, we are seeking a proactive, detail-oriented, and solutions-driven Ecommerce Marketplace Account Support Specialist to join their team. This role bridges offshore support and marketplace management—taking ownership of complex catalog issues, analyzing trends, and supporting escalations.

Key Responsibilities:

Catalog & Content Support

• Create, update, and maintain product listings across Amazon, Walmart, Lowe’s, Home Depot, and Shopify (manual uploads and bulk files).
   
• Troubleshoot higher-level catalog issues such as parent/child variation errors, suppressed listings, or image upload failures.
   
• Ensure compliance with marketplace requirements and optimize for discoverability.
   
• Example: Offshore support flags a suppressed listing—you investigate, resolve root cause, and document the fix.
   

Reporting & Analysis

• Maintain weekly/monthly reports tracking sales, traffic, and catalog health.
   
• Provide actionable insights—for example, linking sales dips to competitor promotions or SEO/content gaps.
   
• Identify recurring catalog issues and propose systemic fixes.
   

Administrative & Escalation Support

• Draft and submit performance appeals, Plans of Action, and case escalations.
   
• Act as point of contact for complex cases escalated by offshore support (e.g., stranded inventory, variation merges).
   
• Example: Handle “brand not recognized” errors by investigating trademark details, opening Brand Registry cases, and following through.
   

Promotions & Enhanced Content

• Support execution of promotions, coupons, and deals across platforms.
   
• Upload and troubleshoot A+ content, Storefronts, and brand assets.
   
• Example: Ensuring seasonal promotions apply correctly and comply with MAP rules.
   

Customer Service Support

• Manage escalations on A-Z claims, chargebacks, and negative feedback requiring strategic handling.
   
• Support review management by investigating causes and coordinating fixes.

Required Experience:

• 2+ years of Amazon catalog/account management experience.
   
• Exposure to at least one other marketplace (Walmart, Lowe’s, Home Depot, or Shopify).
   
• Familiarity with bulk uploads, flat files, and catalog troubleshooting.
   
• Strong Excel/Google Sheets skills (pivot tables, VLOOKUP, data validation).
   
• Experience with collaboration tools (Asana, Slack, Dropbox, Gmail).
   
• Excellent written and verbal communication skills.
   
• Reliable remote setup (internet, workspace, computer).

What Success Looks Like:

• Catalogs are clean, consistent, and compliant across platforms.
   
• Escalated issues resolved quickly with minimal disruption to sales.
   
• Reports provide both numbers and actionable insights.
   
• Offshore support is empowered to handle routine issues; you manage escalations.
   
• Patterns spotted early, with systemic fixes recommended.
   
• Critical thinking consistently applied to problem solving.
   

Location: Remote (WW)
Compensation:

• South Africa: $1,800/month

Industry: Home Improvement / Ecommerce
Schedule: Full-Time, aligned with EST business hours