Encompass Administrative

Company Description

Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.

With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies.

Job Description

Role: Encompass Administrative

Location : USA (Remote)

Ideal Experience:

• Serve as the Tier 3 escalation point for advanced LOS and integrated system issues.
• Diagnose root causes for workflow failures, access issues, data inconsistencies, and integration disruptions.
• Provide guidance to App Support LOS Administrator II and I on complex troubleshooting.
• Own the Kanban-based break-fix and maintenance channel for User-impacting issues.
• Coordinate with UAT, Scrum Teams, and enhancement-focused Administrators to avoid regression and ensure compatibility.
• Mentor App Support LOS Administrator II and I; review their work and provide coaching.
• Partner with Scrum Teams to align sprint-driven enhancements with daily support work.
• Maintain system documentation, SOPs, and runbooks.
• Provide trend reporting and insights into recurring user issues or system gaps.
• 4–7+ years of Encompass administration or LOS support experience.
• Advanced troubleshooting skills and prior Tier 3 support experience.
• Experience supporting integrated LOS components such as credit, AUS, pricing, docs, or eClose.
• Strong communication and leadership skills, with experience mentoring others.
• Experience with ITSM systems (ServiceNow, Jira) and SLA-driven support environments.
• Encompass Administrator Certification required or ability to obtain within 6 months.
• Preferred: familiarity with SmartClient, scripting, or advanced troubleshooting techniques.

Regards,

Manoj

Derex Technologies INC

Contact : 973-834-5005 Ext 206

Additional Information

All your information will be kept confidential according to EEO guidelines.