Homeowner Support Manager (Remote)

Company Overview

At Southern Sands, we are redefining the short-term rental industry by combining exceptional hospitality with innovative technology. As we embark on an exciting journey of national expansion, Southern Sands is poised to become a leading name in vacation rentals across the United States. Our mission is to create unforgettable guest experiences while fostering a culture of inclusion, unity, and excellence.

With a growing portfolio of properties in key markets nationwide, Southern Sands is committed to delivering the highest standards of service and hospitality. We believe that every stay should feel like home, and every guest interaction should leave a lasting impression.

Position Summary

We are seeking a dedicated, relationship-driven Homeowner Support Liaison to join our team at this pivotal time of growth. In this role, you will serve as the primary point of contact for property owners who entrust their homes to Southern Sands, ensuring they receive the exceptional, responsive service our brand is known for, while also contributing to our national expansion efforts.

As a Homeowner Support Liaison, you will build lasting relationships with homeowners, address their questions and concerns, and keep them informed about their property's performance. You will also have the opportunity to collaborate with our team to refine processes and implement innovative strategies that strengthen homeowner satisfaction and retention across our expanding portfolio.

This is an exciting opportunity to join a fast-growing company and make a meaningful impact on the future of hospitality 

Responsibilities

• Serve as the dedicated point of contact for assigned homeowners, building strong, trust-based relationships through proactive and responsive communication.

• Respond to homeowner inquiries via phone, email, and messaging platforms with professionalism and efficiency.

• Provide homeowners with regular updates on booking activity, property performance, maintenance status, and revenue reporting.

• Create and manage service tickets for maintenance issues, housekeeping requests, or other property needs on behalf of homeowners 

• Collaborate with internal teams—including guest services, maintenance, and housekeeping—to ensure seamless operations and exceptional homeowner experiences. Address and resolve homeowner concerns promptly and thoughtfully, using diplomacy and tact to maintain positive relationships.

• Support the onboarding of new homeowners and their properties as we expand into new markets.

• Analyze homeowner feedback and survey data to identify trends and opportunities for improvement.

• Provide regular reports on homeowner satisfaction, retention metrics, and KPIs to leadership.

Required Qualifications

• 2+ years of experience in hospitality or property management

• Strong communication skills, both written and verbal, with the ability to build rapport and trust with property owners. Exceptional problem-solving skills and the ability to think creatively in a fast-paced environment.

• Highly organized with the ability to multitask and prioritize effectively across a portfolio of accounts.

• Proficiency in computer systems, including CRM tools and VoIP phone systems.

• A passion for hospitality and a commitment to delivering outstanding service. 

• Ability to work collaboratively in a remote environment while maintaining a high level of accountability.

Preferred Qualifications

• Background in hospitality or short-term/vacation rental property management.

• Experience working in a rapidly growing or expanding company.

Compensation & Benefits

Annual Salary

$55,000 - $60,000

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

Schedule

• Remote, USA - Full-time