IT Systems Administrator I - Tier 2 Support

Who are we?

Private Medical has spent the last 20 years creating a new category of concierge medicine - private medicine - by designing a system that honors the relationship between patients, physicians, and each member of the care team. 

Based in California, New York, and Florida, our physician-led teams work in concert with our gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.  Private Medical is, by design, privately held and free from any conflicts of interests.

Role Summary:

System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and JumpCloud, and assists with IT projects across multiple regions.

Key Responsibilities:

• Administer user accounts, groups, and policies in Google Workspace and JumpCloud.

• Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.

• Review and test SAML/SSO integrations for new applications.

• Support JAMF Pro workflows including device profiles and app deployment.

• Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.

• Escalate complex system issues to Systems Administrator II.

• Collect requirements for new tools or workflows and support project planning.

• Provide on‑site support 2–3 days per week within assigned region.

• Travel as needed for hardware rollouts and network upgrades.

• Maintain system and workflow documentation in Confluence.

• Draft end‑user communications for updates and new releases.

Requirements:

• 2–4 years in IT support or SaaS/system administration

• Experience with Google Workspace and identity platforms

• Knowledge of SSO/SAML and provisioning workflows

• Strong documentation and communication skills

• Ability to work on‑site and travel when required