Lending Systems Administrator

Summary

The Lending Systems Administrator (LaserPro and Identifi) is responsible for the administration, configuration, and support of the bank's loan documentation and imaging platforms. This position serves as the primary point of contact for lending systems support, maintaining LaserPro and Identifi configurations, compliance content, document workflows, security, and system performance while resolving user issues and coordinating with vendors as needed. The administrator partners with lending, operations, compliance, and technology teams to ensure systems remain compliant, efficient, and aligned with business needs. The ideal candidate combines lending operations knowledge with technical system administration experience and serves as a liaison between end users, the Lending Systems department, and third-party vendors.

Specific Job Functions

• LaserPro Configuration & Document Administration:
  • Serve as the primary administrator for the LaserPro loan documentation platform, including product configuration, document package setup, user roles, security settings, and access controls.
  • Maintain loan document templates, custom documents, bank-defined fields, disclosures, and state- and product-specific content in coordination with Loan Operations, Credit, and Compliance.
  • Apply and test LaserPro compliance updates, regulatory content releases, and version upgrades issued by the vendor, validating changes in a test environment before production release.
  • Maintain the loan policy, fee, and rate tables that drive document generation, ensuring configurations reflect approved bank products and current regulatory requirements.
  • Partner with Loan Operations, Loan Closing, and Compliance to research document-related questions, validate document output, and correct configuration defects.
  • Act as the liaison between the bank and the vendor when support cases or enhancement requests are required regarding LaserPro functionality.
• Identifi Imaging Administration:
  • Serve as the primary administrator for the Identifi imaging platform, including document type and index field maintenance, workflow queues, user provisioning, security groups, and access controls.
  • Maintain the loan document imaging structure, including document code assignments, folder and cabinet configuration, and the mapping between imaging codes and the loan document imaging guide.
  • Administer retention, archival, and purge settings in coordination with Compliance, Records Management, and Legal.
  • Support audit, examination, and loan review requests by retrieving imaged documentation and validating completeness of the imaged loan file.
  • Maintain imaging system documentation, including document code inventories, indexing standards, and gap analyses between imaging configuration and documented procedures.
• System Maintenance & Upgrades:
  • Serve as system owner for LaserPro and Identifi within the Lending Systems department.
  • Maintain system updates, testing environments, and implement new features or version releases from the respective vendors.
  • Monitor system performance, identify improvement opportunities, and implement optimizations to streamline document preparation and imaging workflows.
  • Maintain system documentation and keep track of any changes made to configurations and workflows.
• Reporting & Analytics:
  • Support business units, operations departments, and Business Intelligence in validating system reports and custom reports for data integrity and accuracy.
• Project Management & Continuous Improvement:
  • Lead or support project teams for new product implementations, process improvements, or system enhancements related to LaserPro and Identifi.
  • Evaluate the effectiveness of existing processes and recommend improvements based on user feedback, support ticket trends, and system performance data.
  • Work with cross-functional teams to identify business needs and translate them into actionable system configurations.
  • Participate in, support, or lead document and imaging conversions as a result of mergers or acquisitions.
• Compliance & Risk Management:
  • Ensure that the LaserPro and Identifi systems comply with relevant banking regulations, data privacy laws, record retention requirements, and internal security policies.
  • Perform periodic user access reviews and maintain evidence of entitlement certifications for both platforms.
  • Participate in audits and reviews of system usage, ensuring compliance with industry standards and regulations.
• Cross Operational and Technical Partnerships:
  • Support other operational and technical departments that rely on loan documentation and imaging systems, and perform other duties as assigned.
  • Assist other Lending Systems teammates as needed with LaserPro or Identifi projects, or projects related to other platforms supported by the Lending Systems department.
  • Maintain cross-training coverage with other Lending Systems administrators to avoid single points of failure on critical platforms.

Minimum Job Requirements

• High school diploma or equivalent is required.
• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field is preferred.
• Four (4) – Seven (7) years of experience administering or supporting lending systems in a banking or financial services environment is required. 
• Experience administering LaserPro or a comparable loan documentation platform, including document preparation and configuration.
• Experience administering an enterprise imaging or content management platform such as Identifi, including document types, indexing, workflows, and security.
• Working knowledge of nCino and loan origination workflows, with the ability to support users and identify issues requiring escalation.
• Experience managing support requests, ticket queues, issue prioritization, and vendor relationships.
• Strong understanding of banking and lending operations, including origination, closing, booking, post-closing, servicing, and loan documentation requirements.
• Knowledge of document retention and records management requirements within a regulated financial services environment.
• Strong problem-solving, communication, customer service, and documentation skills.
• Ability to work independently, manage multiple priorities, and communicate effectively with both technical and non-technical stakeholders.
• Proficiency with Microsoft Excel and reporting tools for issue tracking and data validation.
• Project management experience preferred

Equal Opportunity Employer/Veterans/Disabled