Member Support Specialist

About NMG:

Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership. For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.

Why You Want to Work Here:

At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.

But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.

NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.

What We’ll Do For You:

• Competitive base pay and performance bonus, dependent on role

• Medical, dental, and vision benefits with low-cost coverage options

• Employer paid basic life and AD&D

• Employer paid short-term and long-term disability

• MetLife supplemental insurance options

• Matching 401(k) with 100 percent vesting

• Open PTO policy, paid holidays, and ten weeks of paid parental leave

• Business casual work environment

• Rewards and recognition platform where you can earn points and redeem for merchandise

• Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more

Job Location: Remote; Open to all U.S. Candidates

Job Summary:

The Member Support Specialist (MSS) partners with Nationwide Marketing Group (NMG) Member Companies to provide business support, drive service adoption, and promote growth. This role focuses on creating a high-value member experience by helping Member Companies operate efficiently, profitably, and competitively.

The MSS manages a large portfolio of Member accounts across assigned regions, providing consultative support primarily via video, phone, and digital channels, with limited travel as needed. The primary goal is to expand NMG program utilization while building trusted relationships.

The MSS also collaborates with regional vendor representatives to enhance Member support, strengthen partnerships, and assist in recruiting new Members, contributing to overall membership growth and long-term success.

Job Responsibilities:

• Maintains consistent communication with Members via video, phone, and digital channels
• Drives growth within assigned accounts by expanding adoption of NMG services and programs
• Supports Members in leveraging NMG tools and resources to increase sales, reduce costs, and improve profitability
• Provides actionable insights and guidance during performance discussions and Quarterly Business Reviews (QBRs)
• Partners with Independent Retailers to recommend relevant group programs and services
• Identifies, prospects, and recruits new Appliance, Electronics, Furniture, Bedding, and Rent-to-Own retailers
• Presents NMG programs and services to prospective Members, highlighting value and growth opportunities
• Consults with prospective Members to assess current operations and provide recommendations for improvement

Job Competencies:

• Account & Project Management: Efficiently manages 250+ Member accounts and priorities
• Initiative & Self-Management: Eager to take initiative, learn quickly, and contribute to team goals
• Sales Growth & Service Expansion: Promotes NMG programs to increase Member engagement and adoption
• Goal Orientation: Sets and works toward measurable objectives for Member adoption and sales growth
• Communication & Influence: Delivers professional, client-focused communication across digital channels
• Customer Relationship Management: Builds trusted, long-term relationships with Members
• Adaptability & Agility: Adjusts quickly to shifting priorities, new initiatives, and Member needs
• Digital Communication Proficiency: Leverages video, email, and virtual platforms to support Members
• Customer Service & Follow-Through: Provides exceptional service with consistent follow-up

Basic Qualifications:

• Understanding of sales and marketing principles with eagerness to learn
• Interpersonal skills with focus on customer support and follow-through
• Comfortable communicating via email, phone, and virtual platforms
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

• Some experience in Sales or Marketing (internship, part-time, or entry-level)
• Exposure to Furniture, Mattress, or Appliance industry (retail or manufacturing)
• Familiarity with CRM tools

Work Environment:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds. 

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

**Applications will be reviewed until the position is closed**