Address: 150 N 18th Avenue Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $80,500 - $85,000

FLSA Status: Exempt

Grade: 24

First Review of Resumes: November 12, 2025

Manage testing of HEAplus and APEP changes including setting unit goals and tracking performance, oversee Eligibility Systems Support (ESS) operations including responding to emails from external and internal customers as well as managing exception report issue resolution.

Major duties and responsibilities include but are not limited to:
• Management oversight of testing of Health-e-Arizona Plus (HEAplus) and AHCCCS Provider Enrollment Portal (APEP) business requirements changes. Set program goals, objectives and strategies related to the state-wide operation of HEAplus and APEP. Implementation of related policies, procedures, and processes related to HEAplus and APEP.
• Management oversight of ESS which includes the resolution of daily transaction reject and exception reports and monthly and quarterly reconciliation reports.
• Management oversight of the staff who perform data analysis, request HEAplus reports, and monitor and report on Systems Support projects.
• Delegating work, monitoring the outcome of assignments. Meet with staff individually or in groups to discuss goals, objectives, implementation plans, problem identification and corrective actions. Resolve employee relations issues, hiring, discipline, performance appraisals.
• Conduct and/or attend meetings related to health care systems, HEAplus, eligibility policy changes, and all other Medicaid groups. Facilitate and champion the AMS process within the unit while supporting the DMPS Vision and AHCCCS Values.
• Represent the division in AHCCCS' Medicaid Enterprise System modernization effort, ensuring DMPS' expectations are represented and HEAplus and APEP considered in the DED and ensuring the solution will achieve compliance with Centers for Medicare & Medicaid Services (CMS) requirements to improve interoperability and sustainability of technology solutions that support Medicaid service delivery.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge of:
• Federal and State statutes, rules and regulations for all Medicaid programs
• Automated system principles and processes related to eligibility determinations, medical assessment and management reporting
• Leadership styles and practices
• State personnel rules
• Systems: Health-e-Arizona Plus, AHCCCS Prepaid Medical Management Information System (PMMIS), Docuware, AZTEC Interface, Rightfax, State hubs. Federal hubs, Buy-In, AHCCCS Provider Enrollment Portal (APEP), TOSCA, AZURE
• Business management principles and project management concepts and ideas.
• Technology uses, including workflow management
• Arizona Management System (AMS)

Skill in:
• Management, planning, project management, organizational and delegation skills
• Systems testing and test scenario design
• Public speaking and written communications skills
• Research and analytical skills
• Work and time management
• Problem identification and resolution
• Implementing policies and procedures
• Computer software or their equivalent: Word, Excel, PowerPoint

Ability to:
• Oversee the activities of diverse projects
• Steer data analysis and reporting to achieve the necessary outcomes
• Motivate employees and resolve employee relations issues
• Listen, assimilate and present complex information in a clear concise manner
• Re-prioritize in a fast-paced environment
• Plan for efficient use of resources, personnel and materials
• Establish and maintain effective work relationships
• Ensure effective and efficient workflow

Minimum: Four years professional experience related to health programs appropriate to the assignment, which included program planning or administration; a Master's degree in a field appropriate to the assignment may substitute for one year of the required experience.

Preferred: Undergraduate education involving organization, development business, health care, or public administration or equivalent work experience; 3 years managerial experience, including 2 at a manager level directing a multiple unit, complex organization; and strategic planning.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.