Program Administration Analyst, Fin Tech

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. 

ABOUT THE ROLE

The Program Administration Analyst position works through daily reporting to identify activity that is outside of the bank’s expectations of the program in question and investigate the reason behind such activity. Determination is made on what actions must be completed to bring the program in alignment with expectations. Additionally, this role will report department activities to the Monitoring and Oversight Manager as well as other designated team members as applicable, on a regular basis.

WHAT YOU’LL DO

• Evaluates and determines appropriate action on alerts from a variety of report types by analyzing account/program details and transactional activity to determine if the activity is in accordance with the program use case or warrants further review.
• Assesses cardholder account risk using processor systems, internal search tools, web searches, and queries to make informed judgements about programs attributes and transactional patterns.
• Clears or blocks the account for documentation request, notes the account, and follows up on all blocked accounts until resolution in accordance with bank procedures.
• Completes Unusual Activity Referral forms and submits them to FinCrime Unit or Fraud if necessary, according to department procedures.
• Monitors department email inbox and respond to customer documentation submissions and inquires.
• Analyzes and decides on responses to Visa/MC Fraud Alerts and Safety Net notifications based on assessment and program requirements.
• Determines and manages appropriate documentation and record keeping based on case-specific factors and regulatory compliance needs.
• Resolves customer concerns through outbound and inbound calls by assessing program issues and determining appropriate solutions or escalation paths.
• Identifies improvement opportunities and recommends new or modified monitoring reports by evaluating trends and assessing program-specific needs against program structure and parameters.

EDUCATION & WORK EXPERIENCE

• Associate degree or an equivalent combination of training and experience required.
• 0-2 years of experience in the banking or financial services industry.

PREFERRED QUALIFICATIONS

• An undergraduate degree in a related field or an equivalent combination of training and experience.
• 1-2 years of experience dealing with Credit or Debit card programs.
• Strong working knowledge of the FinTech space.
• Independent critical reasoning.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team-fostered, multi-tasking environment.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

#LI-Remote

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.