Project Support Specialist

Job Summary

The Project Support Specialist (Level 1) is part of the Professional Services team and supports WeatherTRAK and WaterCompass installations and surveys. This roles primary responsibilities are to provide project support to internal teams (Project Management, Sales, CSM, Product Management) and technical assistance to Field Technicians and third-party partners.

Key Responsibilities

• Support Professional Services projects, including WeatherTRAK Controller and WaterCompass device installations and activations.
• Review and analyze project reports, set up WeatherTRAK Admin accounts, and manage Salesforce Work Orders.
• Communicate effectively and promptly within the Project Support Team and Professional Services Department.
• Evaluate Controller Installation Reports (CIR), Site Assessment Reports (SAR), WaterCompass Installation Reports (WCIR), and WaterCompass Site Assessment Reports (WSAR).
• Provide phone-based technical support to internal Field Technicians and external installation partners.
• Assist with RMAs, documentation, and related logistics to ensure smooth project delivery.
• Identify required information for activations using project documentation and platforms such as WeatherTRAK.net and WaterCompass UI.
• Troubleshoot HydroPoint equipment, identify installation issues via photos/comments, and provide product recommendations when needed.

Required Skills & Experience

• Experience in commercial landscape irrigation, plumbing, or water system installation/troubleshooting.
• Proficiency with computers and mobile devices for documentation, surveys, and communication.
• Strong verbal and written communication skills.
• Bachelor’s degree or equivalent in a related field (preferred).
• Prior technical support or call center experience.
• Ability to remain calm and effective in high-pressure situations.
• Commitment to fast, efficient problem resolution.

Preferred / Bonus Skills

• Technical electrical or irrigation troubleshooting experience.
• Knowledge of irrigation principles and plumbing systems.
• Spanish language proficiency.
• CRM experience (preferably Salesforce).

Physical Demands & Work Environment

Frequent sitting, standing, walking, and use of hands for typing and document handling.
  Occasional bending, squatting, climbing, kneeling, or lifting up to 25 lbs.
  Work primarily in an office/remote setting with occasional travel.
  Exposure to typical office equipment (computer, keyboard, mouse).

About HydroPoint

HydroPoint is the leader in smart water management solutions, helping companies maximize water savings, reduce operating costs, minimize risks, and achieve sustainability goals. An EPA WaterSense® Partner of the Year, HydroPoint leverages IoT technology, data analytics, and automation to optimize irrigation, flow management, and leak detection.
  
  Headquartered in the San Francisco North Bay, HydroPoint has been helping the world save water for more than 15 years.
  
  Benefits include: competitive salary, 401(k), paid time off and holidays, and comprehensive health benefits.

HydroPoint is an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HydroPoint participates in the E-Verify program as required by law.