DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona.
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| Job Location: |
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| Job Summary: |
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
The Department of Economic Security, Office of the Director, is seeking an experienced and highly motivated individual to join our team as a Records Program Administrator. This position oversees the agency’s Public Records Request system and Records Management program, ensuring efficient, compliant handling of records across all divisions. This role leads to cross-functional coordination to resolve records-related issues, manages system improvements and upgrades, and enhances user experience through training and support. The Administrator supervises daily public records operations, ensuring timely and accurate fulfillment in accordance with applicable laws and policies, while providing leadership to Records Unit staff.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
| Job Duties: |
Essential Duties and Responsibilities include but are not limited to:
• Lead and oversee daily operations of the DES Records Unit, including records management, public records request fulfillment, and administration of the Public Records Request system.
• Guide divisions on records retention, compliance, and timely fulfillment of public records requests.
• Supervise staff, including performance management, workload oversight, and professional development.
• Serve as the primary point of contact for system issues; troubleshoot, coordinate resolutions, and support user training in partnership with DTS and DBS.
• Drive continuous improvement by identifying system enhancements, researching best practices, and recommending upgrades to records processes and technology.
• Develop reports and performance metrics, while strengthening collaboration through training, stakeholder support, and cross-divisional partnerships.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge of:
• Programs Administered by the Department.
• Departmental rules, regulations, policies, and procedures; federal and state laws relating to public records.
• Function and capability of public records requests processing systems and general system administration principles.
• Methods of qualitative and quantitative data analysis.
• Principles and practices of management and supervision.
Skills In:
• Reading, understanding, and interpreting complex federal and state laws and regulations.
• System administration.
• Troubleshooting and coordinating system issue resolution.
• Written and verbal communication, research and analysis.
• Time management and workload management.
• Maintaining positive interpersonal relationships.
• Evaluating, synthesizing and presenting information.
Ability to:
• Analyze federal and state laws and federal regulations for the development of records guidance.
• Coach, counsel, mentor, listen and lead in a fast-paced environment.
• Perform difficult and complex work; resolve difficult or challenging problems.
• Prioritize and organize complex tasks with short deadlines.
• Work effectively with all levels of agency personnel and external stakeholders.
| Selective Preference(s): |
The ideal candidate for this position will have:
• Bachelor's Degree (advanced degree preferred) in Public Policy, Public Administration, Law, Political Science, or related field.
• At least five (5) years of relevant professional experience in a leadership position with a focus on human services policy and program design and implementation.
| Pre-Employment Requirements: |
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
| Retirement: |
State employees are required to participate in the Arizona State Retirement System (ASRS), the state-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
| Contact Us: |
For questions about this career opportunity, please contact Shannon Anguiano at 480-876-0851 or email ShannonAnguiano@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Shannon Anguiano at 480-876-0851 or email ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.