Remote Medical Insurance Administrator
Location: Remote (South Africa)
Working Hours: 19:00 – 00:00 (SAST) and Overnight Shift (aligned with US business hours)
Employment Type: Full-Time
Role Overview
Our US-based client is seeking a detail-oriented Medical Insurance Administrator to support their healthcare operations remotely. This role is ideal for someone with strong administrative and insurance processing experience who is comfortable working night shifts and engaging with US healthcare systems. The successful candidate will assist with insurance verification, claims administration, and coordination with healthcare providers and insurers to ensure smooth and accurate processing.
Key Responsibilities
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Verify patient insurance eligibility and benefits with US insurance providers.
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Process and update insurance information in the client’s systems.
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Assist with medical claims administration and follow up on outstanding claims.
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Communicate with insurance companies regarding coverage, claims status, and required documentation.
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Ensure accurate documentation and compliance with US healthcare and insurance procedures.
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Maintain patient and billing records with a high level of accuracy and confidentiality.
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Support the billing and accounts team with insurance-related queries.
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Identify and resolve discrepancies in insurance information or claims submissions.
Minimum Requirements
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Previous experience in medical insurance administration, medical billing, or healthcare administration.
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Familiarity with US medical insurance processes (preferred but not essential).
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Strong administrative and organisational skills.
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Excellent written and verbal communication skills.
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High attention to detail and accuracy.
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Comfortable working night shifts aligned with US hours.
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Proficient in Microsoft Office and CRM/medical administration systems.
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Reliable internet connection and a suitable remote working environment.
Preferred Experience
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Experience working with US healthcare providers, medical billing, or insurance verification.
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Knowledge of medical terminology and healthcare documentation.
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Experience with EMR/EHR systems.
Key Competencies
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Strong attention to detail
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Problem-solving ability
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Excellent time management
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Professional communication skills
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Ability to work independently in a remote environment
What We Offer