Remote Role, Real Impact – Hiring Manager of Patient Access

 Manager of Patient Access

📍 Remote | Full-Time | Reports to: Director of Patient Access
🕘 Monday – Friday, 8:00 a.m. – 5:00 p.m.
💼 FLSA Status: Exempt

FlexCare is seeking a highly organized and strategic Manager of Patient Access to lead our dynamic Intake Department—including benefit verification, prior authorizations, and copay operations. If you’re passionate about optimizing workflows, supporting high-performance teams, and driving patient-centered access, this role is made for you!

🌟 What You’ll Do

• Oversee the entire intake process from referral to scheduling—ensuring accuracy, compliance, and alignment with company standards
• Lead and manage payer authorization submissions (manual and electronic)
• Identify and resolve referral escalations requiring advanced intervention
• Analyze and respond to authorization denials using reason codes and team/payer data
• Collaborate with Billing & Collections to resolve patient complaints related to intake
• Serve as intake subject matter expert to internal teams and external partners
• Monitor intake KPIs and help prepare quarterly reports for leadership
• Provide strategic oversight to all intake functions, ensuring compliance and efficiency
• Support and supervise special projects as needed

📋 Who You’ll Lead

You’ll guide the Intake leadership triad—supporting the AIC and SP Intake Teams:

• Intake Specialists
• Authorization Specialists
• Copay Assistance Team
• Supervisor of Intake

🎓 Qualifications & Skills

✔ Education: High school diploma or equivalent required
✔ Experience:
 • 2+ years in infusion or healthcare services working with insurance and customer service
 • 2+ years of experience managing or leading teams (preferred)
✔ Soft Skills: Proactive, organized, adaptable, excellent communicator

💡 Key Competencies

• High attention to detail and accuracy
 • Strong service orientation and communication skills
 • Data-driven decision-making
 • Team leadership and cross-functional collaboration
 • Flexibility to adapt in a dynamic, remote environment

⚡ What We Offer – Full-Time Benefits/Perks:

🌟 Company-sponsored medical, dental, and vision insurance
🌟 Short-term and long-term disability + life insurance
🌟 Birthday Off – Enjoy your special day, on us! 🎉
🌟 Paid Parental Leave 🍼
🌟 401(k) retirement savings plan
🌟 Wellness perks and EAP access
🌟 Generous PTO, company holidays + one 24-hour floating holiday

💻 Work Environment & Expectations:

This is a remote role. You’ll use standard office equipment (computer, phone, video tools) and collaborate virtually with team members across time zones.

🕘 Typical hours: Monday – Friday, 8:00 a.m. to 5:00 p.m. CST
🧾 This is an exempt role and may require flexibility based on business needs

🌎 Join Our Team and Make an Impact!

At FlexCare, we believe that access is everything—and behind great access is a great team. If you're ready to lead intake operations that make a difference for patients and providers, apply now!

📩 Apply today and take the next step in your healthcare leadership journey!