Sales Support Coordinator - Bilingual

Company Description

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements. 

Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market.  Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.  

At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader. 

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.  

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team You Can Capitalize on Your Opportunities and Make an Impact
• You Will Be Well Rewarded for Your Contributions to our Success
• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
• Additional performance-based compensation depending on your role
• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day
• Playing your role on the team so together we Win as One
• Welcoming and Driving Change to support our continued evolution
• Help drive the success of our Canadian Business through living our universal core values

Job Description

Reporting to the VP, Sales, the Sales Support Coordinator, serves as a critical liaison between national account customers and internal teams, ensuring seamless execution of sales programs, account initiatives, and operational processes. This role combines customer relationship management, data coordinator, and cross-functional collaboration to drive customer satisfaction and operational efficiency.

KEY OBJECTIVES AND RESPONSIBILITIES

Account Coordination & Customer Management

• Serve as the primary internal contact for assigned national and key accounts, including buying groups, international business, and retail customers.
• Work with relevant internal functions to manage and maintain SKU setup, product data, pricing, and launches within customer systems.
• Support national and regional programs, including new product introductions, pricing updates, and promotional events, and training initiatives.
• Coordinate retail tradeshows and pro shows in partnership with the sales team.
• Maintain accurate records of agreements, rebates, and service-level commitments, ensuring alignment with contract terms and internal policies.
• Assist with sales reports, dashboards and performance summaries (KPI’s) for buying groups and key accounts.
• Ensure seamless coordination across sales, marketing, operations, and logistics to deliver high-quality service execution.

Product Support

• Coordinate samples, submittals, and product information for customer, architects, and builders.
• Support specification and project tracking by maintaining visibility on national builder programs and key construction projects via platforms such as ConstructConnect.

Cross-Functional Collaboration

• Partner with marketing to develop and deliver customer-specific materials, product literature, and merchandising tools.
• Collaborate with sales and operations teams to support demand forecasting and inventory planning.
• Assist in improving branch-level processes to streamline communication, reduce lead times, and enhance the overall customer experience.
• Support the development of annual account plans, promotional calendars, and program strategies for key customers.

Qualifications

• Post-secondary diploma or degree in Business Administration, Marketing, or a related field (or equivalent experience).
• 3+ years of experience in sales coordinator, customer service, or account support – preferability within a distribution or building products environment.
• Experience managing large or national accounts, including working with customer portals or EDI systems.
• Familiarity with sales processes, pricing management, and rebate tracking.
• Proficiency in ERP systems and CRM platforms.
• Strong Excel and data management skills; experience handling large data sets or product catalogs is an asset.
• Experience supporting tradeshows, promotions, or marketing campaigns is an asset.
• Exceptional organizational and follow-up skills with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills with an emphasis on accuracy and professionalism.
• Bilingual English & French 

COMPETENCIES:

• Cornerstone Building Brands (CBB) Values and Behaviors & Mindsets - Act consistently with CBB's Values (Safety, Integrity, & Inclusion) and Behaviors & Mindsets (Customer-Centricity, Interconnectedness, Continuous Improvement).
• Customer Focus – Builds trust and rapport with both internal and external partners.
• Attention to Detail & Data Accuracy – Ensures accuracy in product data, pricing, and rebate management.
• Problem Solving & Initiatives – Demonstrates resourcefulness and persistence in resolving customer or internal issues.
• Business Acumen – Understands how pricing, rebates, and profitability impact the broader business.
• Collaborative - Emotionally intelligent, listens, and works effectively across cross-function teams.
• Time Management & Organizational Skills - Effectively structures and organizes work and efficiently manages time.

This position is for a newly created position.

Salary range: $65,000-80,000.

Additional Information

Making an Impact to ensure our continued success Mitten Building Products is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.