Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide.
We are seeking a full-time Sales Support Specialist to support Capsa Healthcare's portfolio of products to customers. This position has the opportunity to earn up to an additional 40-60% of base salary in commissions (paid quarterly) based on sales targets.
Our ideal candidate will help to build a positive service and support experience for external customers through a myriad of liaison efforts. This role is crucial in promoting Capsa's image and brand value with customers through clear, considerate and timely communication via phone and written forms.
This position may be located anywhere in the U.S. where Capsa currently employs, but must be available to support east coast customers (8am-5pm EST).
If you enjoy sales support or inside sales and/or have experience with medical equipment, we would love to speak with you!
As a Sales Support Specialist, you will contribute to the team by performing the following duties (other special projects may be assigned):
- Collaborate with and act as liaison for Sales Managers for all customer sales and support needs.
- Responsible for all customer calls/requests for quotations, order processing and troubleshooting.
- Promptly receive and resolve all incoming customer requests or concerns.
- Act as a liaison between Sales Managers, internal departments and customers on a variety of topics such as order status, product information, etc.
- Update Salesforce opportunities related to order changes, close dates, and probability levels.
- Process Demo and Seed Program orders, along with collecting customer feedback on cart trials.
- Complete Requests for Quote proposals in coordination with sales management.
- Works with a variety of internal team members to fulfill customer needs.
- Collaborate with Sales Managers to manage and update leads from trade shows, promotions, etc.
What we ask of you:
- BA/BS degree preferred
- Minimum of 3 years of experience in sales support and/or inside sales
- Excellent verbal and written communication skills are required
- Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Strong team skills and the ability to work effectively with internal and external groups
- Excellent organizational, interpersonal, time management skills
- Strong attention to detail and accuracy with data collection
Capsa Healthcare offers an exciting growth opportunity to those who are passionate about their career development. You will also enjoy a solid compensation package, including but not limited to the following:
- Commensurate salary + quarterly commissions opportunity
- Paid time off
- Paid holidays, floating and volunteer day
- Medical, dental and vision insurance
- Paid parental leave
- 401(k) with company match
- Company-paid Basic Life, AD&D and Long-term disability insurance
- Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance
EEO Employer, including Veterans and Individuals with Disabilities