Salesforce Administrator

Fenix24 is an IT infrastructure and security consulting company based in Chattanooga, TN. Fenix24 has provided technical, organizational, procedural, and process consulting internationally since the company was formed in 2009. 

Unlike many in IT, Fenix24 has a unique perspective: technology is a tool, nothing more. Technology should support the business, and the business should support the people.

About This Position

Fenix24 isn’t just about recovery, we’re about resilience. When disaster strikes, we don’t settle for getting businesses back online; we rebuild smarter, faster, and stronger. Our team thrives in high-stakes environments where precision and speed matter. Every system we connect, every process we streamline, fuels our mission to turn disruption into opportunity.

We’re looking for a Salesforce and Mulesoft Admin/Developer who can move quickly, think boldly, and deliver solutions that will scale. This role is for the go-to expert who is ready to own their craft and solve complex challenges as our interconnected systems change and expand. This role will report to the Revenue Operations leader.

Responsibilities

• Own Salesforce Revenue Cloud Advanced - Configure and optimize CPQ workflows, product catalogs, pricing rules, and billing processes to support accurate quoting and faster deal cycles.
• Build & Maintain Integrations with MuleSoft - Design and implement MuleSoft APIs to connect Salesforce with systems like ServiceNow, NetSuite, Docusign, Vendor systems, and other critical platforms. Ensuring data flows securely and reliably.
• Administer & Develop Salesforce - Customize objects, fields, flows, Lightning components, installed packages, and maintenance; write Apex when needed; and maintain a clean, scalable org.
• Drive Data Integrity & Governance - Implement best practices for data quality, release management, and compliance across all environments.
• Work Autonomously as the Sole Expert - You will be the primary authority for Salesforce and MuleSoft within Fenix24; responsible for strategy, execution, and ongoing optimization without daily oversight. This role requires self-direction, proactive problem-solving, and ownership of all technical decisions in your domain.
• Collaborate Across Teams - Work closely with RevOps, Sales, Marketing, Engineering, Finance, and Support to translate business needs into technical solutions that improve efficiency and accuracy.

Skills and Abilities

• Expert in Salesforce advanced features, including:
• Event Monitoring (tracking user activity and security events)
• Account Engagement (Pardot) for marketing automation and lead nurturing
• Data Cloud for unified customer data and segmentation
• Sales Cloud for pipeline and opportunity management
• Revenue Cloud for quote-to-cash processes
• Hands-on MuleSoft experience building integrations and APIs (Anypoint Platform, DataWeave).
• Proven success integrating Salesforce with systems like ServiceNow and NetSuite.
• Strong understanding of Apex, SOQL, Flows, DataLoader, and Lightning development.
• Familiarity with CI/CD tools and deployment best practices.
• Ability to work independently, prioritize effectively, and make strategic decisions as the sole subject matter expert.
• Excellent problem-solving skills and ability to communicate technical concepts clearly.
• Experience with REST APIs (designing, consuming, and troubleshooting integrations).
• Adept and leading implementation efforts, data migration projects, and feature rollouts.

 Qualifications

• 3–5 years experience as SFDC Admin/Developer
• Salesforce Certified Administrator
• Mulesoft Certified Developer - Level 1
• Salesforce Advanced Administrator – a plus
• Mulesoft Certified Integration Architect (MCIA) – a plus

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Scheduled & flexible PTO programs
• Family friendly programs - Care packages
• Regular team building events
  
• Competitive compensation & benefits:
• Medical insurance, including dental and visual cover
• Short-Term & Long-Term Disability
• Life Insurance
• Mental Health & Wellness programs
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Company-paid holidays
• Monthly fitness/gym membership allowance

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