Salesforce Administrator (Remote) Non-profit

An advanced non-profit technology community founded in 1996 by the nation’s leading higher education institutions, Internet2 provides a collaborative environment for U.S. research and education organizations to solve shared technology challenges and develop innovative solutions supporting their research, educational, and community service missions. Today, Internet2 stands at the intersection of infrastructure and innovation, operating a state-of-the-art national research and education network while simultaneously advancing a comprehensive service portfolio spanning trust and identity solutions, cloud programs and services, research engagement initiatives, and community-building programs. This integrated approach enables Internet2 to deliver unique value that empowers its diverse membership, including universities, government agencies, regional networks, corporations, and leading research and education organizations. Internet2 services and programs support their educational, research and community service mission and enhance how individuals communicate, collaborate, and innovate.

Position Overview:

The Salesforce CRM Administrator has primary responsibility for Salesforce support requests across Internet2 and is responsible for the strategic management, configuration, and optimization of the organization's Salesforce CRM platform. This role will continuously assess the Salesforce CRM configuration, identify gaps in functionality, and implement improvements to better support enterprise-wide business needs.   The position requires strong collaboration with stakeholders across all divisions to ensure Salesforce CRM effectively supports member relationship management, service delivery tracking, and organizational reporting requirements.

The Salesforce CRM Administrator sits within the Community Engagement and Impact (CEI) division but serves as an enterprise-wide resource, working closely with stakeholders across all Internet2 divisions who utilize Salesforce CRM. The role collaborates closely with the Data Steward on data quality and governance matters, and partners with IT and other technical teams on system integrations and infrastructure.

Responsibilities  

• Ongoing assessment of Salesforce CRM configuration and identifying improvement opportunities
• Configuring and customizing Salesforce CRM to meet evolving business needs
• Serving as primary point of contact for Salesforce CRM support requests
• Training and supporting users across the organization
• Collaborating on system integrations from a Salesforce CRM perspective
• Maintaining documentation of configurations, processes, and best practices

Requirements  

• Bachelor's degree in Information Systems, Business Administration, or related field, (or equivalent combination of education and experience)
• 3+ years of hands-on Salesforce CRM administration experience
• Technical proficiency with Salesforce CRM administration and configuration, including building custom objects and fields, creating reports and dashboards, managing page layouts, and implementing data quality controls
• Demonstrated ability to analyze complex business requirements and translate them into technical solutions through effective problem-solving
• Knowledge of reporting and analytics best practices, data governance principles, and system integration concepts
• Excellent communication and collaboration skills, with ability to explain technical concepts to non-technical audiences and work effectively across teams with diverse needs and perspectives
• Ability to travel 2-3 weeks annually and have the ability to support all time zones of the continental United States.

Preferred Qualifications  

• Solution-oriented mindset with strong problem-solving abilities and focus on possibilities rather than obstacles
• Proven attention to detail with commitment to data accuracy and platform integrity
• Self-directed with ability to manage multiple competing priorities, take initiative, and work independently with minimal supervision
• Experience with Salesforce CRM in a nonprofit or membership organization environment
• Salesforce Certified Administrator
• Familiarity with the higher education and research community
• Knowledge of Internet2 services and solutions
• Familiarity with project management and/or change management methodologies

As a full-time employee, you will be eligible to participate in Internet2’s employee benefits program effective on your start date in accordance with the terms and conditions of each plan. The program currently includes medical, dental, life, vision and disability insurances, a health spending account program, sick time, vacation time and a tax deferred retirement plan. 

Expected Hiring Range: $90,700 - $102,100

Starting salary is typically within the first quartile of the range and varies based on experience.

Pay Grade: IT-3

For pay transparency purposes, the full salary range is:  $90,700 - $136,100

Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.