SAP Utilities/Contract Accounting Functional Support

SAP Utilities/Contract Accounting Functional Support  

Position Summary: 
Ensunet has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers. 

Key Responsibilities: 

New Services and Customer Support  

• Support business processes for new service setup, service notifications, and sales order creation. 

• Prepare customer estimates, invoices, and credit memos within SAP.  

• Configure and maintain variant materials and related service workflows. • Coordinate with customer service staff to ensure timely and accurate service activation and billing. IS-U FICA (Contract Accounts Receivable and Payable) • Manage payment processing activities, including payment lots, payment runs, and bank reconciliations.  

• Administer refunds, returned payments, and clarification cases.  

• Oversee dunning and collections processes in compliance with financial policies.  

• Maintain security deposit records and clearing control functionality.  

• Reconcile FICA and General Ledger balances, identifying and resolving discrepancies. IS-U Billing and Invoicing  

• Support collective account billing and invoicing activities. 

• Perform leak adjustment processing and unbilled revenue reporting.  

• Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction. Device Management & Enterprise Asset Management (EAM)  

• Manage technical master data related to meters and devices.  

• Generate and analyze CWA (Consumption Within Active Year) reports.  

• Perform notification and work order analysis for new service installations. Workflow and Reporting  

• Support and optimize SAP workflows for refund processing and move-in/ move-out activities.  

• Develop and maintain reports for operational and performance monitoring.

.Qualifications: 

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.  

• Seven (7) years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment.  

• Experience with SAP payment processing, dunning, and reconciliation functions. 

• Strong analytical, troubleshooting, and documentation skills.  

• Experience with SAP S/4HANA Utilities or SAP Cloud solutions.  

• Knowledge of public-sector utility billing operations and customer financial processes.  

• Familiarity with business process design and system configuration best practices. 

Ensunet is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.