Job Summary:
JOB DESCRIPTION – Senior Engineer
Location: Arizona
Division: tm1 and Core
Line Manager: Matt Giaco
Contract Terms: Full Time
THE TEAM
The tm1 Core Engineering team is the backbone of Ticketmaster’s technology ecosystem, delivering the foundational platform services that power everything from B2B solutions to fan-facing experiences. We steward an environment that spans the spans the spectrum from emulated mainframe to modern, event-driven services—while innovating with modern technologies to create seamless, scalable capabilities.
Our work bridges the past and the future: blending time-tested systems with cutting-edge engineering to unlock possibilities for Ticketmaster and, ultimately, craft unforgettable moments for millions of fans worldwide.
THE JOB
Ticketmaster is seeking a Senior Engineer to join our tm1 Core Host Engineering team—a group that thrives at the intersection of legacy resilience and modern innovation. We’re looking for proactive, collaborative engineers with a proven ability to tackle complex challenges across the stack.
In this role, you’ll help modernize and evolve Tier 1 systems that power Ticketmaster’s global platform, blending time-tested foundations with cutting-edge technologies and architectural patterns to deliver seamless experiences for fans worldwide.
If you’re equally comfortable bit-banging in C/C++ and assembly as you are designing with modern paradigms—think Bazel, Rust, Docker, Kafka, and GitLab—you’ll feel right at home here. Bring your curiosity, your craftsmanship, and your passion for building systems that matter.
WHAT YOU WILL BE DOING
Design and develop features for Ticketmaster’s Host Ticketing System using a range of languages—from low-level VAX Assembly and C/C++ to modern technologies like Rust and beyond.
Maintain and enhance an extensive CI/CD test suite (4,500+ scenarios) to ensure the reliability, scalability, and resilience of our core systems.
Bridge legacy and modern paradigms by integrating established technologies with cutting-edge solutions such as Rust, Kafka Streams, and next-generation database platforms to unlock new capabilities across TM Core.
Consult and contribute to the modernization of a large polyglot codebase spanning decades, applying architectural best practices to evolve systems without compromising stability.
Champion engineering excellence through rigorous standards in test coverage, enterprise compliance, high availability, low latency, and fault tolerance—delivering systems that meet the demands of a global platform.
Create and maintain comprehensive documentation, including onboarding guides, system overviews, runbooks for development and troubleshooting, and forward-looking recommendations for continuous improvement.
Collaborate across teams to influence technical direction, share expertise, and ensure alignment with Ticketmaster’s target architecture and strategic goals. (Suggested addition: emphasizes cross-functional impact.)
Drive innovation and performance tuning, identifying opportunities to optimize legacy workflows and introduce modern patterns for efficiency and scalability. (Suggested addition: signals proactive improvement mindset.)
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Bachelor’s degree in Computer Science or a related technical field—or equivalent practical experience.
7+ years of hands-on software development experience, including work on high-volume, mission-critical systems.
5+ years of proficiency in C, C++, and/or Rust, with bonus points for experience in VAX or other assembly languages.
Strong advocate for automation and DevOps, with experience in automated testing, continuous integration, and continuous delivery.
Solid understanding of Linux environments and system-level programming concepts.
Commitment to stability, quality, and reliability, with a track record of building resilient systems.
Proven ability to thrive both independently and in collaborative, cross-functional teams.
Innate curiosity for technology across eras—from low-level systems of the 1970s to modern paradigms shaping today’s architectures.
YOU (BEHAVIOURAL SKILLS)
Clear and confident communicator, able to articulate ideas, provide status updates, and advocate for (or challenge) approaches and designs in a constructive manner.
Strong documentation mindset, committed to making knowledge accessible through organized resources such as Confluence, wikis, or similar platforms—helping new team members onboard smoothly.
Self-management and accountability, with the ability to prioritize tasks, estimate effort accurately, and deliver high-quality work on time.
Collaborative and adaptable, skilled at working with diverse teams—including engineering and product—while incorporating feedback and managing expectations on issues and enhancements.
BENEFITS & PERKS
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.