Qualifications – Here’s What You Need
- Associate’s degree in Information Technology, Computer Science, or a related field, OR equivalent work experience in ServiceNow administration (minimum 2 years for equivalency).
- ServiceNow Certified System Administrator (CSA) certification or equivalent is mandatory.
- 3+ years of experience administrating CcaaS CRM platforms.
- 3+ years of experience as a ServiceNow Administrator, including configuring and maintaining platform modules such as Incident Management, Change Management, and Reporting.
- Demonstrated ability to develop custom workflows, automate tasks, and configure integrations.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Strong expertise with ServiceNow platform administration, configuration, and scripting.
- Experience integrating ServiceNow with external systems using APIs and best practices for automation.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Desired Qualifications:
- Bachelor’s degree in Information Technology, Software Engineering, or a related field.
- ServiceNow certifications in advanced modules (e.g., ServiceNow Certified Application Developer or Certified Implementation Specialist).
- Experience implementing ServiceNow in public sector or enterprise healthcare environments.
- Knowledge of ITIL framework and alignment with ITSM best practices.
- Familiarity with advanced reporting and analytics features within ServiceNow.
Our Commitment to you / overview of benefits
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Account Manager
Working Conditions
- Professional remote office environment.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.