Senior Support Specialist

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Job Description:

We are seeking a highly skilled and motivated General Ledger Accounting Support Specialist to join our team. This position is responsible for technical troubleshooting activities and serves as the primary point of contact for resolving financial systems-related service requests. Utilizing a broad knowledge of accounting and IT disciplines, this role ensures data accuracy for law firms.  You will work closely with our clients to ensure they receive the highest level of service and support.

Key Responsibilities:

• Provide expert-level support for the Aderant Expert product line, specifically focusing on general ledger accounting functionalities and general accounting principles.
• Assist clients with troubleshooting and resolving issues related to GL accounting within the Aderant Expert system.
• Collaborate with internal teams to ensure timely and effective resolution of client issues.
• Conduct training sessions and create documentation to help clients and internal stakeholders better understand and utilize the Aderant Expert GL features.
• Stay up-to-date with the latest developments and updates in the Aderant Expert product line.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• Proven experience in general ledger accounting and general accounting principles.
• Excellent problem-solving and analytical skills.
• Strong SQL Server query knowledge required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a support or customer service role.
• Familiarity with other accounting software and systems.
• Strong knowledge of the Aderant Expert product line or similar, particularly its GL functionalities.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

If you are passionate about accounting and have a strong background in general ledger functionalities, we would love to hear from you. Apply today to join our team and help us provide exceptional support to our clients.