Senior TIM Engineer

Technical 

➢ Install, configure, and support of software manually or through Software deployment console,

➢ Analyse and resolve hardware/software/applications related problems onsite or remote operational mode,

➢ Ensure AV signature and Windows Patches Update and kept up to date on desktops and laptops,

➢ Support and maintain building IT infrastructure like Desktops, Laptops, VC Rooms, HUB Rooms, Data Center 

Room, Racks & Cabling,

➢ Support Image, Print, Scan Services,

➢ Be the single point of contact for all TIM operation related End User Computing Environment service covering 

upkeep and performance, required H & F support to Asset & Domains,

➢ Provide support to Domain teams for troubleshooting and maintenance of servers, networks (WAN and LAN), 

backup environment,

➢ Ensure periodic maintenance activities & log reviews,

➢ Conduct knowledge sharing, ticket handling and creation of SOPs, Site & Process documents.

IT Security & Process

➢ Ensure all access to systems are properly authorized,

➢ Manage periodic Audits,

➢ Proactive work on non-Compliant machines, work on Proactive and Reactive solutions through tool-based 

data,

➢ Ensure all compliance requirements are fulfilled in time and evidence are stored in share drive for future audit 

purpose. 

Co-ordination and Collaboration

➢ Redirect problems to correct stakeholders timely, to minimize the delay in resolution,

➢ Completing and tracking internal asset movement within and outside building,

➢ Follow up with respective technical team for pending issues/solutions,

➢ Delivering successful Continual Service Improvement program driven through proactive service ideas.

➢ ensure efficiency in process and meet individual & team targets,

➢ Coordination with Client, Project, Other Support Functions, CML-IT Procurement, TIM Domains & External IT 

Vendors as and when required.

Qualifications and Skills 

Experience & Qualification

➢ Minimum 3 to 4 years of experience in IT Service Operation, Systems and Network Administration, support 

and troubleshooting of desktops and applications,

➢ Diploma of technician or engineer Tech in Computer Science, Electronics Engineering, Information Systems 

and/or equivalent formal training and work experience,

➢ Knowledge of Incident Request Management and Service Request Management,

➢ Good exposure to BMC Remedy Tool,

➢ Knowledge on Windows Domain environment and Active Directory. Administration and Troubleshooting of 

Windows Servers, DHCP, DNS Services,

➢ Knowledge on Email, Internet, Security, SCCM, EPO, Drive Encryption, Antivirus Tool, VPN and additional Office 

Productivity tools/applications,

➢ Relevant Certifications (Microsoft, Cisco…) will be advantage.

Behavioral

➢ English fluent,

➢ High energy & commitment levels and “eager to do” attitude,

➢ Excellent verbal and written communication skills, Interaction is required at senior User/Client level and 

internal delivery teams, 

➢ Excellent confidence level for the customer facing role and pleasant personality,

➢ Collaborative with internal teams,

➢ Ability to build relationships with customer,

➢ Ability to work extended hours or out of hours support when necessary.