Technical
➢ Install, configure, and support of software manually or through Software deployment console,
➢ Analyse and resolve hardware/software/applications related problems onsite or remote operational mode,
➢ Ensure AV signature and Windows Patches Update and kept up to date on desktops and laptops,
➢ Support and maintain building IT infrastructure like Desktops, Laptops, VC Rooms, HUB Rooms, Data Center
Room, Racks & Cabling,
➢ Support Image, Print, Scan Services,
➢ Be the single point of contact for all TIM operation related End User Computing Environment service covering
upkeep and performance, required H & F support to Asset & Domains,
➢ Provide support to Domain teams for troubleshooting and maintenance of servers, networks (WAN and LAN),
backup environment,
➢ Ensure periodic maintenance activities & log reviews,
➢ Conduct knowledge sharing, ticket handling and creation of SOPs, Site & Process documents.
IT Security & Process
➢ Ensure all access to systems are properly authorized,
➢ Manage periodic Audits,
➢ Proactive work on non-Compliant machines, work on Proactive and Reactive solutions through tool-based
data,
➢ Ensure all compliance requirements are fulfilled in time and evidence are stored in share drive for future audit
purpose.
Co-ordination and Collaboration
➢ Redirect problems to correct stakeholders timely, to minimize the delay in resolution,
➢ Completing and tracking internal asset movement within and outside building,
➢ Follow up with respective technical team for pending issues/solutions,
➢ Delivering successful Continual Service Improvement program driven through proactive service ideas.
➢ ensure efficiency in process and meet individual & team targets,
➢ Coordination with Client, Project, Other Support Functions, CML-IT Procurement, TIM Domains & External IT
Vendors as and when required.
Qualifications and Skills
Experience & Qualification
➢ Minimum 3 to 4 years of experience in IT Service Operation, Systems and Network Administration, support
and troubleshooting of desktops and applications,
➢ Diploma of technician or engineer Tech in Computer Science, Electronics Engineering, Information Systems
and/or equivalent formal training and work experience,
➢ Knowledge of Incident Request Management and Service Request Management,
➢ Good exposure to BMC Remedy Tool,
➢ Knowledge on Windows Domain environment and Active Directory. Administration and Troubleshooting of
Windows Servers, DHCP, DNS Services,
➢ Knowledge on Email, Internet, Security, SCCM, EPO, Drive Encryption, Antivirus Tool, VPN and additional Office
Productivity tools/applications,
➢ Relevant Certifications (Microsoft, Cisco…) will be advantage.
Behavioral
➢ English fluent,
➢ High energy & commitment levels and “eager to do” attitude,
➢ Excellent verbal and written communication skills, Interaction is required at senior User/Client level and
internal delivery teams,
➢ Excellent confidence level for the customer facing role and pleasant personality,
➢ Collaborative with internal teams,
➢ Ability to build relationships with customer,
➢ Ability to work extended hours or out of hours support when necessary.