Service Logistics Administrator, Operations

Role Description

This Service Logistics Administrator role is part of our Operations organization, integrated into a team of customer service logistics personnel that support Harmonic’s Broadband business. 

What You Will Be Doing

• Within the Service Logistics team, you will ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements.
• You will coordinate the repair processes with our internal facility and with our different vendors/partners, including the weekly management of priorities. 
• You will ensure to maintain the appropriate level of spare parts in service inventory and assist in managing stock replenishment in our Global Service depot network.
• You will manage, in collaboration with Planners, timely defective unit returns (Reverse Logistics) from customers to factories/service depots for all Harmonic products (Worldwide role).
• Monthly inventory reconciliation and quarterly reporting. 
• Analyzing data coming from Oracle Cloud, SFDC, and external sources will be essential.
• Perform analysis for cost, last time buys, claims, and inventory reconciliation.
• Initiate and manage work orders to completion. 
• For all those missions, you will interface with Technical Support, Operations, Finance, Product Management, and Sales. You will work externally with our Contract Manufacturer, global 3PL partner, warehouses, and repair partners. Product knowledge will range from full systems to field spare parts.

What You Should Have

• Multitasking, team-oriented, experienced working in a fast-paced high-tech environment and customer focused.
• Excellent Excel, Power Point and data management skills and attention to detail are required.
• Must have a working knowledge of Inventory control and management, along with inventory reconciliation skills.
• Communication and coordination with our global technical teams, peers around the globe, customers and partners.
• A hunger for knowledge, a willingness to learn, time management and strong analytical skills. 
• Emphasis on customer care and knowledgeable on how global logistics works.
• A customer service approach to helping people solve problems.
• System understanding, navigating systems such as Oracle and Salesforce.
• Experience in working with Suppliers such as service providers and repair depots both domestically and offshore.
• Experience and understanding of requirements/processes for international transportation. 
• We have a global team, so the ability to connect with a diverse group of different cultures is necessary. 
• Education: BA
• Experience: 2-5 years in a Service Logistics or a Service-related role. 
• Need to be able to communicate in English verbally and written. 
• System experience with Oracle Cloud, SFDC, Power Point and QlikSense is a plus.
• Must be able to work 8 am – 5 pm, US Central Time Zone hours. 

Pay & Benefits 

For this role, the estimated base salary range is between $20/hr - $25/hr. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions are generally offered a competitive On Target Earnings (OTE) incentive compensation structure.

Diversity, Equality, and Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business  for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement

Harmonic is an equal opportunity employer.  Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com 

For more information, please see links below:

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