ServiceNow Administrator

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance. 

Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The Enterprise ServiceNow Administrator position is responsible for the management and maintenance of ServiceNow on an ongoing basis; ensuring the interactions (both human and systemic) are performing as designed and addressing any issues that may arise.

The ideal candidate should also possess a high-level knowledge of other office systems such as: SharePoint, Salesforce, and must understand the intricate requirements of a high level IT support organization.

This position requires excellent written and verbal skills to provide detailed and responsive communications with internal/external engineering teams and client C-Suite stakeholders via email, phone calls, and video conferencing tools.

Responsibilities

• ServiceNow administration:
  • Manage and maintain the ServiceNow platform, including user administration, role administration, and security settings
  • Configure and customize ServiceNow modules, workflows, and applications to meet business requirements
  • Monitor system performance and troubleshoot issues to ensure optimal functionality
• API integration:
  • Design, develop, and implement API integrations between ServiceNow and other enterprise applications
  • Collaborate with development teams to create and maintain rest and soap API's for data exchange
  • Ensure data integrity and security during API transactions
• Process improvement:
  • Monitor and analyze existing processes and workflows to identify areas for improvement and automation
  • Implement best practices for ServiceNow usage and integration to enhance user experience and operational efficiency
• Documentation and training:
  • Create and maintain comprehensive documentation for system configurations, integrations, and processes
  • Provide training and support to end users and IT staff on ServiceNow fundamentals and integrations
• Collaboration:
  • Work closely with stakeholders to gather requirements and translate them into technical specifications
  • Participate in project planning and execution, ensuring alignment with organizational goals

Skills and Abilities

• Demonstrated ability to work independently, manage time, and meet proposed goals
• Familiarity with issues and trends related to cybersecurity and risk management
• Strong analytic, research, and problem-solving skills
• Ability to effectively communicate and exchange information 
• Strong management skills and ability to lead in a flexible, dynamic, rapidly evolving environment
• Strong strategic thinking, initiative, motivation, flexibility, and exceptional organizational skills
• Ability to prioritize tasks and be flexible to switch tasks as priorities change and follow-up with minimal direction
• Ability to manage administrative tasks without losing sight of long-term goals and planning 
• Knowledgeable with Internet research and Microsoft Office (Word, Excel, Project, and Outlook)
• Ability to maintain a high standard of confidentiality, discretion, and judgement
• Comfortable initiating engagement efforts with leaders and external customers 
• Ability to multi-task, keep on track, and follow through on assignments to their successful completion
• Professional presentation and demeanor are always required 
• Working evenings and weekends is required on an as-needed basis

 Qualifications

• Bachelor’s degree in relevant field required
• ServiceNow Administrative certifications desired
• 4+ years of equivalent experience in a technology program management organization
• In-depth knowledge of engagement operations and processes
• Experience working within a technology security environment
• Demonstrated strong written and oral communication skills, including strong teambuilding skills
• Excellent analytical, problem solving, and organizational abilities

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programs
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!