Pay Plan Title: Supervisor II
Working Title: Supervisor, Population Health Clinical Support
FLSA Status: Exempt
Posting Salary Range: $71,420 - $81,159
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Supervisor, Population Health Clinical Support, to join our team! The Supervisor, Population Health Clinical Support is responsible for providing administrative oversight, clinical supervision, and operational support within the Clinical Services Organization. The Supervisor plays a key role in maintaining compliance with regulatory, contractual, and accreditation standards, while driving initiatives that strengthen integrated physical and behavioral health care management. This includes oversight of high-acuity case collaboration, workflow development to close care gaps, and targeted member engagement strategies.
On a typical day, you might:
- Serve as the primary operational liaison to the Vice President, Clinical Operations and Program Oversight for all Clinical Oversight Team activities, including providing regular updates, reports, recommendations and support the VP in operational planning, staffing allocation, and process optimization within the Clinical Services Organization.
- Oversee, monitor and evaluate activities of Population Health Oversight Clinicians and Auditing Clinicians to ensure adherence to workflows, performance expectations, and quality standards. Conduct performance reviews as required.
- Develop and implement ongoing Wellness/Health Promotion Campaigns.
- Conduct analysis on ongoing case audits, monitor program outcomes, and ensure documentation meets regulatory, contractual, and accreditation requirements to ensure performance measures and benchmarks are consistently met.
- Provide direction and consultation for high-acuity and complex cases, facilitating coordinated responses across disciplines and collaborating with staff to maintain compliance with accreditation standards.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Master’s degree and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population; OR
- Licensure as a Registered Nurse (RN) and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population.
- Fully licensed in the State of North Carolina as one of the following: LCSW, LMFT, LCAS, LCMHC, LPA or RN. If applying with an Associate’s or Bachelor’s degree, you must be fully licensed in the state of North Carolina as an RN.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Degree in Human Services field.
- Three (3) or more years of supervisory experience in a managed care, LME/MCO, or integrated care environment.
- Compliance and clinical program development experience in a fast-paced environment.
- Program evaluation, workflow development, and quality/performance monitoring experience.
Deadline for Application: Tuesday, November 25, 2025 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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