About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
As the Operational Support & Revenue Assurance Lead within Business Enablement & Excellence, you will oversee the teams responsible for operational accuracy, service quality, and revenue integrity while supporting enterprise-level programmes across security, risk, compliance, and operational resilience.
You’ll ensure catalogue governance, CR/SI workflows, data accuracy, leakage reduction, and operational controls are executed to a high standard. These activities safeguard daily performance and protect the organisation from operational, compliance, and financial risk.
If you’re passionate about operational excellence, data quality, and making improvements that truly matter, this role gives you the opportunity to influence both day-to-day operations and high-priority cross-functional initiatives.
Main responsibilities
Lead daily operations across Additional Services, catalogue governance, CR/SI quality, and data entry teams.
Ensure service data, pricing, and catalogue updates are accurate, timely, and well-controlled.
Oversee revenue assurance routines, leakage investigations, CR/SI controls, and remediation plans.
Monitor operational KPIs (turnaround times, accuracy rates, quality scores, leakage metrics).
Partner with the Process Excellence Lead to ensure processes, SOPs, and governance standards are followed.
Collaborate with Security, IT, and Compliance to ensure operational controls meet organisational requirements.
Perform data quality checks, reconciliation routines, and system validation activities.
Identify operational risks early and implement preventative controls.
Report operational performance, leakage insights, and risk areas to leadership.
Coach and support team to deliver consistent, high-quality performance.
Experience needed for this role
Strong operational discipline and attention to detail.
Highly analytical and comfortable working with data, KPIs, and reconciliation logic.
Clear communicator with strong influencing and stakeholder management skills.
Calm, steady, and reliable under pressure in a high-volume environment.
Quality-focused with a “right first time” mindset.
Strong sense of ownership, accountability, and follow-through.
Comfortable navigating cross-functional escalations and resolving issues.
Natural coach who develops others and builds stable team performance.
5–8+ years in operational leadership, service delivery, or revenue assurance.
Experience in catalogue governance, billing processes, O2C, or operational data quality.
Understanding of controls, compliance, and risk mitigation practices.
Experience with reporting, data validation, reconciliation, or audit-like activities.
Exposure to cross-functional environments (Commercial, Operations, Finance, IT, etc).
Proven ability to lead teams in accuracy-focused, high-throughput operations
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
United Kingdom Package and benefits
Competitive Salary
Competitive vacation allowance
Calm app
WFH Allowance
Life Assurance
Private Medical Insurance
Cycle to Work Scheme
EAP
Eye Tests & Glasses Contribution
Simplyhealth Enhanced Health Plan
Pension Scheme
Give-As-You-Earn (GAYE)
Employee Referral Program
CloudPay NOW
Paid Volunteering days
Marriage Leave
Bereavement Leave
Vacation Purchase Plan
CloudPay is committed to being an equal opportunities employer.
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#LI-Hybrid
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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