This position requires in-depth knowledge of the loan origination workflow, and the operational roles in that workflow. If you’re a highly skilled critical thinker, who enjoys working in a fast-paced work environment with an emphasis on teamwork and mutual support, we’d love to hear from you.
Essential Duties and Responsibilities
· Managing submitted mortgage tech change requests (projects) and support tickets within company stated service level agreement standards
· Administration of the company’s Loan Origination System (Encompass), and other core company systems including but not limited to Customer Relationship Management (CRM) platform and Point of Sale (POS) platform.
· Work closely with our leadership team, department heads and end users to develop product strategies and roadmap
· Optimize company systems and workflow to maximize efficiency and end user experience
· Perform market research and discovery of new and better mortgage technology and tools
· Work closely with management to optimize our Encompass system and to best support end users.
· Facilitate company training of current tech systems
· Maintain users, roles, profiles, security settings, and loan setup settings
· Create and maintain business rules, including advanced coding as necessary
· Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality
· Manage vendor partner relationships
· Provide recommendations for process-flow improvements
· Ensure proposed solutions work as desired through system analysis.
· Review core systems release notes and work with department heads to make any needed system or process-flow changes
· Manage core system enhancements through testing of new functionality, deployment to production environment, and communication to end users
· Assist department heads with maintaining updated training modules
What you need to succeed:
· Minimum 5 years Encompass administration experience
· Min 1-year project management experience in Jira or Asana
· Proficiency with Microsoft Outlook, Word, and Excel
· Self-motivated and able to work independently
· Excellent written and oral communication skills
· Positive attitude and passion for efficiency
Preferred Qualifications:
· Encompass Administrator Certification or Encompass Software Developer Certification
· Advanced degree in a computer related field
· Additional experience preferred in; Visual Basic .C#, SDK, API's, NET, Salesforce
Compensation & Benefits:
$80,000- $130,000/year based on experience
Health, Dental & Vision benefits available, along with supplementary benefits such as Life Insurance, Long & Short-term Disability and more!
Paid Time Off and Holidays