Technical Field Support (Remote)

The global leader in eco-friendly dry cleaning solutions is seeking candidates to join our expanding Technical division. Selected team members will perform the following duties:

• Represent our brand on-site at client locations, primarily across the United States.

• Travel to client locations to perform on-site mechanical maintenance, equipment installation, and provide in-person training. 

• Recommend additional products and services that meet client needs in-person, via phone, and video conferencing. 

• Prepare comprehensive written field reports following every completed service job.

• Provide remote customer support and troubleshooting via email, video conference, phone, and text messaging.

• Develop a strong working knowledge of dry cleaning machinery, laundry washers, pump and auto-dose systems, and associated production systems (comprehensive training provided).

Requirements

• Willingness and availability to travel nationwide, typically for two to four days each travel week.  

• Solid background in mechanical maintenance (prior experience in electrical, automotive, industrial automation, HVAC, or plumbing systems is highly advantageous).

• Capability to interpret basic electrical wiring diagrams, pneumatic schematics, and exploded parts views.

• Minimum of 3 years of hands-on experience in a relevant technical, service, or maintenance role.

• Strong interpersonal skills to effectively instruct and train plant operators on equipment maintenance standards and best practices.

• Possession of a valid driver's license and a current passport (or the ability to obtain a passport).

Benefits:

• 401(k) with company match

• Health, dental, and vision insurance

• Life insurance

• Paid time off (PTO)